MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.
Patients are the cornerstone of your medical practice, whether you are a family practitioner, pediatrician or are within another specialty. Your success hinges directly on the quality of service that you offer to your patients and this includes taking their calls. However, there are times when your patients will not be able to reach your staff, including lunch hours, off hours, holidays and more. While voicemail is the most common resolution to this problem, an answering service is a better choice and can provide your patients with better service. What can you expect? What should you look for in a quality answering service?
Obviously, not just any answering service will work for your needs. You will require the services of a company that specializes in the medical field and has staff that is dedicated to providing personal, reliable, expert service. For instance, any service that you choose for your answering needs should have a staff that continually undergoes HIPAA training, in order to ensure they are able to provide the level of service required. In addition, you should ensure that the service provides you with numerous message delivery options. What choices are available?
You should choose an answering service that offers text messaging of your patients’ information to your cell phone, PDA or pager. You should also be able to have the service leave a voicemail message, or deliver an email message to your account (which can be accessed via a handheld device). Other options include operator-delivered messages, fax message delivery and more. This ensures that you receive the patient’s message immediately, but also ensures that your patients are able to speak directly to a live person, rather than an impersonal voicemail system. This is an essential part of developing a solid reputation and earning the trust of your patients.
You should also choose an answering service that has a very low “on hold” time. Most services force your patients to wait for one to two minutes before the call is answered. However, you will find services that have hold times as low as 30 seconds, which ensures that your patient is treated with the respect and urgency that their call demands. Your patients’ messages are urgent and should be treated with care; a quality service will ensure that your patients receive that care and that you are able to receive their messages in a timely manner.
- Related Videos
- Related Articles
- Ask / Related Q&A
- The Importance of HIPAA Training for Call Center Operators
- How a Medical Call Center Could Help With Disaster Recovery
- The Significance of HIPAA Training
- Understanding HIPAA Training
- What to Look for in a Medical Call Center
- Questions and Answers about HIPAA Training
- The Importance of HIPAA Training
- What is HIPAA Training and What is the Significance of It?
A well planned kitchen
By: Davis Morris | 26/12/2009There are many areas of business that will provide food for either their customers or for their staff and their success will depend on a well planned and well designed kitchen that runs smoothly. Many businesses, such as department stores and shopping malls, local authorities and even work’s canteens, want their kitchens to be practical and functional but also, to be appealing to their customers.
Stainless steel catering - strong but safe
By: Rick Dahne | 25/12/2009The consequences of food poisoning can be dire to any budding catering business. The health and safety laws ensure that this is not gone unnoticed. It is for this reason that most catering companies will find a reliable company that will provide them with stainless steel catering equipment.
Do your bit to help the Bluefin when eating sushi
By: Gen Federico | 25/12/2009When you next cut into your favourite tuna sashimi or sushi delivery take time to consider where the tuna came from. The Bluefin Tuna is an impressive fish that originates from the Atlantic Ocean but over the past few decades has declined rapidly seeing an 80 per cent decrease in stock.
Shipping abroad made easy
By: Charlie | 25/12/2009It is a truth universally acknowledged that people care a great deal about their personal possessions. This does not stop being the case if we choose to start a new life elsewhere. Perhaps we are motivated to move by a good job opportunity or maybe we are tempted by a different culture- why we move does not stop us wanting to keep our valuables safe as we do so.
The Habit of Art – a review
By: Ronald Kresten | 25/12/2009‘The Habit of Art’ by Alan Bennett is proving to be one of the hottest London theatre tickets for the National Theatre, which should be no surprise as they have used many of the ingredients of their biggest hit of recent years, ‘The History Boys’.
The survival of a catering business
By: Charlie | 24/12/2009Immediacy and convenience are very important to us in the UK, as such we don’t like to cook our own food and prepare our own meals as much as we like to dine out. As more and more people eat out at restaurants, takeaway venues and other areas, there are more eating places being introduced to meet this increasing demand.
Use the number one recruiting software online!
By: MikeAfshin | 24/12/2009StaffingSoft staffing software was created for recruiting agencies, search firms and also staffing organizations.
Building Income Online Quickly - Easy As 1 - 2 - 3 As Long As You're Using Article Marketing
By: Dale Dupree | 24/12/2009Second, post this article to any high traffic online article directory under an appropriate category. If this is your first time, now take a few moments to create a free account for yourself. It is also worth while at this time to complete the profile page as you will for sure want prospective viewers of the article to know a little more about the author.The final step in
Online Security and Your Remote Receptionist
By: Kurt Duncan | 22/12/2009 | Customer ServiceMore and more frequently, business owners and entrepreneurs are finding the benefits of using a remote receptionist. This solution is an ideal option for business offices of any size. It provides assurance that you will never have to miss an important call. It also ensures that you can expand your staff in any way that you need, at any time, in order to ensure complete customer service.
Is Your Telemessaging Service a Threat to Your Customers?
By: Kurt Duncan | 22/12/2009 | Customer ServiceCommunications is the key to success in any business. If you are unable to answer your customers and clients’ phone calls, then they will find a company that can. Therefore, you need to ensure that you have the right communication infrastructure to ensure success. For more and more businesses, this means making use of an outsourced telemessaging company.
Is Your Virtual Receptionist a Threat to Your Security?
By: Kurt Duncan | 22/12/2009 | Customer ServiceThe process of outsourcing has become quite widespread in the business world. In fact, using a virtual receptionist has become one of the most popular ways of reducing office overhead, payroll and more. Such a service can provide enormous convenience for your office, whether you represent a small business, a startup company or a large Fortune 500 company.
What Do Your Patients Expect from Your Answering Service?
By: Kurt Duncan | 13/12/2009 | Customer ServiceOf course, as a medical professional, you wish that you could be available to attend to your patient's needs regardless the time of day, but we all know that ideal is humanly impossible. Medical call centers can offer the next best thing with professional services that cater to your patient's issues, no matter the time of day.
What are the Benefits of a Specialized Medical Call Center?
By: Kurt Duncan | 13/12/2009 | Customer ServiceThere is so much more to a medical call center than simply assuring that your patient's phone calls are answered and messages relayed. When choosing a company to represent you and your business during its off hours, weekends and holidays, it is important that the answering service operators that pick up the phone when your patients call are fully versed in the medical field and are sensitive to the specific needs and expectations of your business.
Add Flexibility to Your Business with Remote Customer Service
By: Kurt Duncan | 07/12/2009 | Customer ServiceWhen you own your own business, there are many responsibilities sitting on your shoulders. If you have employees, not only do you have to hire and train them, you also have to pay them. You have a list of tasks you need to complete and lists of tasks for them to complete.
Add Flexibility to Your Business with Remote Customer Service
By: Kurt Duncan | 07/12/2009 | Customer ServiceTeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
End Missed Calls with a Remote Receptionist
By: Kurt Duncan | 07/12/2009 | Customer ServiceWhen you own your own business, there are times when the phone seems to ring off the hook. You can't always answer it, and neither can your staff. That phone call that you missed could have quite possibly been your next big sale. You didn't have to miss that phone call.