No product or installation is perfect. In the real world – a good manufacturer or supplier does everything possible to achieve perfection, but it doesn’t always happen. “Making it right” is a major focus of every good company. The thing that keeps company managers awake at night is the possibility that something didn’t go right and the customer just became frustrated and angry and didn’t say anything, but just decided to never call or use that source again !
This is where quality control, inspection and attractive and adequate packaging come to the forefront. Consider the following example of quality inspection and its’ real cost to the company as provided and printed with the permission of Smiths-Heiman Product Inspection Division and Tellico Harbor Consulting. Assuming a high volume product sale and distribution:
· For every “nuisance” or “irritant” complaint received, there may be 50,000 similar incidents out in the marketplace.
· For every health concern complaint received, there may be 1,000 more out there.
· For every actual injury complaint, there may be 2 more unreported.
Based on the seriousness of the complaint, a customer is not likely to buy your product again in the following estimated percentage of probability:
· Perceived poor value – 2% loss.
· Health Concern – 10% loss
· Injury concern – 25% loss
· Actual injury reported – 50% loss.
So – what is the solution to this potential problem? Perhaps an answer is in the equipment used to inspect your product before shipping. The steps may be:
· Analyze where complaints are coming from.
· Calculate what the cost may be to the company in potential lost sales.
· Choose a technology that can solve the most identified problems.
X-ray systems may be the answer since this technology is :
· Estimated to reduce complaints by 33 to 50%
· Able to improve packaging system uptime by 1 to 5%
· Able to inspect for previously undetectable contaminants
· Estimated to reduce capital costs by replacing check weighers and metal detectors previously used in production lines.*
Contact us for further evaluation assistance and information about Smiths Detection X-ray equipment configurations.
Related Articles
Car Fraud A Growing Concern On Auction Sites Like Ebay
By: David Maillie | 25/07/2006 | Automotive
Online car sales have grown beyond anyones expectations. Along with these online sales, though, online car fraud has also grown and here is what to watch out for.
Home Inspection - Description Of Why It Is So Imperative To The Family
By: Tom Beaty | 03/02/2008 | Real Estate
As the agent of the "For Sale By Owner" home, it is imperative that you are aware that home inspections are required by most contracts. A standard sales contract will give the buyer the opportunity to have many inspections performed on both the home and the property. If the home...
Banding Machines and Systems for Forest Products, Lumber, Brick and Paving Stone Manufacturers
By: Leaftech | 14/05/2007 | Business
How do you hold all of those large bulky items together when your shipping them long distances.
Get the Broad Range of Standard Packaging and Custom Packaging for Specific Needs
By: Mr. Anant | 28/05/2008 | Home Business
Packaging2u.co.uk offers bespoke packaging option that means they can provide exactly the right packaging product to match your needs and give you the peace of mind you want.
Custom Boxes
By: Kevin Thomas | 20/06/2008 | Sales
Custom boxes are used by many companies for shipping their products as it actually saves money. Think about this, you have a product that you ship in a box that is too big for it. It will move around in the box during transit unless you use loose fill or bubble wrap to stop it from moving around in the box. Custom boxes however are exactly the right size and therefore do not require loose fill of extra packaging to fill the voids. This in turn saves you money on your packaging materials...
When you Think of Quality Control Do you Think of Manufacturing?
By: Marci Lynn Crane | 15/12/2007 | Technology
Even though some formal quality control procedures may exist outside of the realm of manufacturing, are they sufficiently connected to manufacturing controls for best quality and ROI results?
Smart Home-buying: Independent Home Inspectors Work for you - Not the Realtor
By: Rick Zwierzynski | 16/10/2006 | Real Estate
Buying a home is was of the biggest decisions you'll ever make. To avoid unexpected costly home repairs, always hire your own independent home inspector, not a home inspector who has a relationship with your real estate agent.
Before Buying a Property
By: Sandra Prior | 08/02/2008 | Real Estate
Before buying a house, you should thoroughly investigate the property. This will not only help you determine the value of the property, but may also save money in the long run.
Got a Question? Ask.
Ask the community a question about this article:
Frequently Asked Questions
Juran Gillette Blades test. Where can I find ...
By: Rbedard | 30-06-2008
Juran Gillette Blades test. Where can I find report ?
C-clamp edge protection
By: Tom roth | 28-06-2008
looking for a c-clamp edge guard product to go on edge of plywood to keep plywood from splintering and delaminating pieces from falling off plywood.
Do you spend money for a home inspection?
By: Adier | 24-06-2008
Do you spend money for a home inspection?
What are the types of home inspection?
By: Adier | 16-06-2008
What are the types of home inspection?
Two equal lines below a number.
By: R.Athi Kesavan | 17-05-2008
what is the meaning of the below symbols which we see on outside of the packing carton boxes? Two equal lines below a number.
Surprise: polybutelyne plumbing in our "new" home.
By: kharsell | 20-04-2008
We purchased an older home three months ago (built in 1961) and were told that the pipes were re-plumbed with polybutelyne pipes. The home inspector indicated this on the report, but didn't say they had to be replaced, etc.,but he didn't miss any $25-$100 items (19 of those). I think he's liable for not informing us of this problem. It certainly would have changed the closing! I never heard of polybutylene before and thought that must be great stuff. What should I do? Ken from Tampa
Q&A Powered by:
Latest Customer Service Articles
Air Hammers: Pneumatic Tools Working @ Thousand Times Per Second
By: Smit Mathur | 19/07/2008
Any tool kit used by craftsmen is always incomplete without Air hammers. Air hammers are pneumatic tools that work on the principle of using air which is highly pressurized. Air hammers are used for shaping, smoothening, digging and cutting purposes.
Pamper yourself With Manly Accommodation
By: Smit Mathur | 17/07/2008
Manly accommodations are positioned near one of the most loved beached of the world- Manly in Australia. The Manly beach bungalows are known for their extensive package services which are available at reasonable prices. Manly accommodations can make your visit to Manly truly special.
The Entertainment Directory
By: Michiel Van Kets | 16/07/2008
The Entertainment Directory provides a service for entertainers, acts, venues, services and performers. Hundreds of services are registered on the site and divided into categories.
Life After Foreclosure: Michigan Foreclosure Recovery and Rebuilding Credit
By: David Smith | 16/07/2008
Life after foreclosure is a difficult time; you have just lost your home. Perhaps you’re living with family or renting an apartment. You may have lost a lot of your belongings for lack of storage space or inability to move them. Living conditions vary for those who recently went through foreclosure.
How to Deal With Rust?
By: David Ciglar | 16/07/2008
Rust prevention products & Rust inhibitor are available with quality testing from Rust Bullet so that your valuables are saved from Rust. As Rusting is very common for all types of iron, one can rely on Rust Bullet
Voicemail Service Benefits
By: D. Adams | 15/07/2008
With the rise in technology, the way we communicate has become more efficient and diverse. Traditional answering machines have been replaced by voicemail services. Complimented by a broad range of features, a voicemail system now can accommodate many different types of operations, allowing a business to run more efficiently while growing.
Is the Golden Rule a Formula for Success?
By: Bob Hettel | 15/07/2008
So many businesses that we speak to proclaim to do business based on the golden rule, yet many are not nearly as successful as they would like to be or expect to be. Is this really a business strategy or as mom said "they are words to live by"?
How Important is Security Training to Children at Home
By: OSHIK AMIGA | 14/07/2008
Security is the major concern in today’s world. Where there is always threat for having anything anytime for that security is must. Proper security enables to fight with odd circumstances. Security is major concern for all. Especially when security comes of home and people living at home.
Business 
