When I first moved to the small town of Belleville, Ont. from the big city of Toronto I was quite taken back by the small size of the town and the lack of job opportunities. For the first few months I became quite distressed until I happened upon a job where I could deal with customers from the States for the company Hewlett- Packard as a Tech Rep/ Customer Service Representative.
The work was quite nice as I could talk on the phone with the customers and then type up the work orders, general inquiries, or complaints. I later received the opportunity to just communicate with the customers through emails and live chat.
That way of communication turned out to be not as efficient I found for more than one reason.
The first problem was the time factor. If you were corresponding with an older person, you could pretty well guarantee that it would add an additional 20 min. type time to get the whole issue understood. Between the slow two finger typing, and the lack of knowledge of the computer system they were trying to correspond with, the call was not going to be a quick fix.
Another problem I found with this form of communication was the lack of anything personable. With the phone chats I had learned American history from a retired army general, cooking tips from a grandma of 15, how to groom a poodle for a dog show, and the temperature of any city in the country I talked to. I looked forward to going to work everyday not knowing what interesting information I would absorb for the day.
I found my sales stats plummeted when I switched to just the Internet communication.
On the positive side though, it is a quicker response time with live chat through the Internet. If you just had a quick question or concern, such as the status of delivery on your new computer, it is the ideal method.
So in conclusion, if I was to offer my advice, I would say a friendly and knowledgeable voice on the other end of the line would get my vote for the perfect form of virtual customer service.
About the Author: Melanie Bremner is a mother of three who has written and published several children’s stories, taught Sunday school, and graduated from business school, with a minor in psychology.
She is presently running and maintaining an online discount retail shop, and produces a bi-weekly newsletter full of stories, facts and fun for the whole family. If you would be interested in receiving tips on various topics of raising children and family matters, you can sign up for her newsletter at http://bestdeals4ushop.com
Got a Question? Ask.
Ask the community a question about this article:
Frequently Asked Questions
20 digit number
By: Nasir | 24-07-2008
what does 20 digit number on the back of Mobile Sim Card indicates? what other information we can gather from this? for example if the number is "89913704062230110113" . what information this can give us .
For sell phone companies what are their gross sells?
By: sunshine | 23-07-2008
I have a solar-powered cell phone patent I am trying to get on the market. I am trying to find out the gross sells for any and all cell phone companies here in the US and over seas. If you have any information on this matter please e-mail me @ waxlrod@aol.com
What are their gross sells in cell phones for Samsung?
What are their gross sells in cell phones for Verizon?
What are their gross sells in cell phones for Nextel?
What are their gross sells in cell phones for Sprint?
What are their gross sells in cell phones for AT&T?
What are their gross sells in cell phones for Cingular Wireless?
What are their gross sells in cell phones for any other mobile cell phone company I may have messed?
Another phone
By: marlisolt | 22-07-2008
I have a Radio Shack phone wuth answering machine and i would like another line for it. Its a 5.8 GHz Digital. #s on bottom are cat.no. 43-3880 TAD 3880 04A05 540 18198 Is this possible/ Thank You Marilyn Solt
Hi Just started a janitoral office cleaning ...
By: stgerard7 | 21-07-2008
Hi Just started a janitoral office cleaning services need to find out how to get job bids
Activities to demonstrate
By: Karen Sanderson | 21-07-2008
What are some activities that demonstrate the Art and Science of teaching?
What tools are in a learning tool box?
By: garysb | 19-07-2008
what tools are in a learning tool box?
Q&A Powered by:
Latest Customer Service Articles
How to Find Great Sushi
By: 10x Marketing | 25/07/2008
Do you need a Japanese translator to find great sushi? No! Just follow these steps to find the best sushi in your area.
Mogul Energy Announces Sea Dragon Energy Inc.‘s Ipo
By: atomxiao | 25/07/2008
The common shares of Mogul Energy are quoted on the OTC Bulletin Board (OTCBB) system under the symbol 'MGUY,' and the Frankfurt Stock Exchange ("FSE") under the symbol 'BKX'. Further information concerning Mogul Energy can be found in the Company's filings with the U.S. Securities and Exchange Commission (http://www.sec.gov).
Forward-Looking Statements:
The common shares of Mogul Energy are quoted on the OTC Bulletin Board (OTCBB) system under the symbol 'MGUY,' and the Frankfurt Stock Exch
The Weighty Burden of Anticipating Customer Needs
By: Kirsty Dunphey | 24/07/2008
Find the way to say yes to your customers, instead of no, don’t or can’t.
Rain Bird Rain Sensor
By: Kathleen Chester | 23/07/2008
The Rain Bird RSD Series Rain Sensor is extremely durable and visually pleasing. It is apt for residential complexes and also for commercial places.
Logo Reference Materials
By: Robert Johnston | 23/07/2008
If you have decided to design your own logo but aren’t sure where to start or if you can’t come up with any ideas, here are some resources that will educate and motivate you.
Learning Forex Trades
By: itmar | 23/07/2008
This article is for the traders who want to make some bucks from forex trading. Before you learn more about forex trading, out of 10 traders 7 persons keep losing money in this market; and the rest work freely from their house and earn millions. Rest 30% might be those with insider news, or those with forex trading skills and knowledge.
Understanding the Nanaimo Real Estate Market
By: Gary Bowen | 23/07/2008
Nanaimo is the real estate market provides exceptional options for investors and residents. Location of Nanaimo is good with its huge appeal for professional, tourists, retirees, artist, tourism associated- business & enthusiasts. They require for authentic property in this city is kept by Nanaimo's status just as gateway of Vancouver Island. The opportunity of eco tourism can't be hyped, with global visitors. Millions of the visitors are drawn to unbelievable power of west coastline beaches.
Preparing Your Home for Sale
By: Gary Bowen | 23/07/2008
The purchase or ownership of a house is a greatest investment that you make in your life. There are many beautiful areas in Nanaimo. Campbell River grows formwork of miners, fishers and foresters. Giant Mountain, beaches & vistas surround it. Campbell River is really astonishing place to work and live. It is a hub for tourism, shopping, arts and industry. Campbell River is a gateway of courage & adventure.
Business 
how it could benefit to you.if you think that you are good enough.can work as re-seller for us.
thanks
for more Information
www.liveadmins.com