Pc Support: Finding Innovative Solutions to Your Daily Problems

There’s no escaping the fact that users always need support. This factor is the single highest contributor to TCO (Total Cost of Ownership) around desktop and laptop scenarios that enterprises have to cater for today. This is slightly counter-intuitive as traditionally the cost of hardware and software was perceived as the main cost of supplying someone with a new computer. However, once you factor in all the PC Support hours that a user requires over the lifetime of his machine, you’ll easily see where the real costs are, let alone emergency PC disaster recovery costs.

The best thing to do is search out a company that has a suite of products that it can offer to both small and large enterprises to help reduce the daily burden of support and minimize the ownership costs around users and their computers. Here are some examples of scenario where a product suite can bring to bear a number of support elements to deal with common everyday issues:

• Desktop Management Tools that can help enforce policy and manage configuration of PCs throughout your organizations. By ensuring users only user approved and supported software, support costs can be minimized offering an unprecedented level of support and guaranteed continuity.

• Virtual desktop solutions that can help organizations streamline their desktop operations and minimize downtime for their users. Desktop run on virtual machines inside a data centre and users are given custom profiles and settings. This enables users to have their own customized desktops while allowing operations to guarantee resilience, minimal patching downtime and enhanced recovery. Just to highlight this last point; if a security patch conflicts with any application all the machines in your organization can be rolled back to a previous image within 30 seconds.

• Another component in the suite should allow engineers to provide PC Disaster Recovery in the event of machine failure. An automated repair process can detect problems as the PC is booting up and repair them before the user’s operating system is loaded. This recovery is based on a mirror image of the user’s system that can be deployed from a local image or even across a network providing recovery to a known state within minutes.

The products outlined above are a product range that will be helpful and help cover all your bases when it comes to PC support. Innovative technology solutions can help empower organizations large and small in providing improved service levels and business continuity to their users.