Why Every Computer Specialist Should Offer Data Recovery Services

Do you ever have customers who have lost their data? When they are crying over the loss of 5,000+ digital pictures, do you just stare at them blankly with no idea how to help them? If your company specializes in computer repair, you owe it to your customers to offer some type of data recovery service.

Data recovery is not for the faint of heart. That is why many computer repair shops shy away from offering the services to their customers. Many times a technician will just tell the customer that their data is just gone, and there is nothing they can do to get it back. While this may be true in some instances, more often than not, the data is recoverable......you just need to know how to get it back.

Computer repair shops need to offer their customers a solution to every computer need that arises, this includes data loss.  However, one of the worst things you can do for your customer is attempt recovery work, when you really do not have the proper tools or methodology to do so.  Running off the shelf data recovery software on a drive that is failing, or not following the proper steps in the data recovery process can be detrimental to say the least.  Not only do you greatly increase the chance of never being able to recover the data, but if it is proven that data recovery is not your specialty, then you may be open to some form of liability. 

While you may not have the proper equipment or knowledge to perform hardcore data recovery, there are many solutions out there for the average shop.  Many of the bigger data recovery companies offer reseller programs, which can be established as simply commission based referral fees, or even private label services.Seagate Data Recovery services offers a good discount program to it's partners.  This would allow you to at least have a way of offering some type of solution to your customer when data loss occurs.  Another possible solution is Salvage Data, which also offers a discounted partner program, with no evaluation fees or contract commitments.

One of the most robust programs out there specifically geared towards computer repair professionals comes from ACS Data Recovery.  Their Regional Affiliate Program allows computer repair companies to not only receive staggering partner discounts of up to 35%, but they also private label the services. Reseller programs like this offer the greatest flexibility to computer repair shops, because you can either be the middle man and make the most profit from the service, or you can just forward them on to the data recovery provider and still make a healthy commission.

In the end, it's really all about customer service. You want to give your customers a solution to all of their computer related problems.  Sometimes you may not be able to provide the solution yourself, but there are many companies out there that can help you, and most importantly, you can still make a good profit from those services.