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Understanding Electronic Retailing/e-tailing

E-tailing: The need of today

E-tailing, selling of goods and services using the internet is fast getting a reputation of an established source of business. Its flexibility and convenience making it a “preference” for most business owners to open up the e-stores of their business, for it is getting essential to reach the global customers and hence means business to everyone.

With the successful business models such as ebay.com, amazon.com and lastminute.com, people are more inclined to open up their e-stores like never before. Today they feel more safe, confident and secure investing money on e-stores because of the success of e-tailing in the last few years.

However, e-tailing is not as simple as retailing. Its not about just opening up a store and start getting customers. We need to take care of various things while using the e-tailing phenomenon:

What influence the customer purchase decisions?

How to reach the right customers?

How to deal with diverse customers?

and numerous other things to be considered.

The key is the need to understand that an e-customer is different from the customer at a retail store. Both kinds of customers might be purchasing the same thing, however, the difference of physically touching the product or testing the product physically before buying, is there after all. A retail customer would just go to store and buy the product and take it home, on the other hand the e-tail customer have different needs to be considered. He would be looking for a secure transaction, return of product procedures, guarantees and in some cases he would probably be interested to know where is the physical location of the company he is buying from, before he actually makes a purchase.

E-tailing is essentially to reach a wider market, or global market in most of the cases, which you could not have tapped being limited with just a physical store in some market. Thus taking care of this diverse range of customers is what e-tailing is all about. More the diversified your services and products, more the e-sales and result, more the e-revenues. This is how the business works in the E-market.

 

Muhammad Umair

CEO,Owner Dream Linx Technologies. Over 5 years of experience in e-businesses and customer relationship management.

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