How To Leverage Email Marketing To Boost Customer Relationships
In the 1960s, business executives marveled at their new organization tool – the Rolodex. This clever contraption made it easy to find an associate's or customer's phone number and add or delete contacts in just a few minutes, spinning cards around on its wheel alphabetically. The Rolodex became an essential tool for communication, taking us through the next two decades and into the computer era.
Once personal computers began to populate office desks, electronic mail ensued and business professionals discovered an even smarter way to connect with their customers and foster long-term relationships – email.
Today, electronic communication has become far more prevalent in customer relationship management than the old fashioned phone call or direct mailer due to several key benefits:
- the freedom to review and respond at one's leisure
- the ability to include supportive documents and hyperlinks
- the ability to carefully plan and fine-tune a message prior to delivery
- the ability to communicate with a larger audience faster and more cost-effectively
- the ability to easily document and archive correspondence
Using Email Marketing to Enhance Customer Relationships
From professional services to manufacturing firms and everything in between, companies depend on email marketing more and more as their primary means for building and sustaining strong relationships with current and prospective customers. Companies may use email newsletters, automated messages and value-added email promotions to enhance customer relationships. Email marketing is effectively used with customers to:
Reinforce Your Brand. Promote your business image, unique selling proposition, corporate philosophy and values using targeted email marketing messages delivered at a frequency most comfortable for your audience members. After repeated exposure, recipients will automatically think of your company's image and message when they need the products, services or solutions offered.
Share Topic Expertise. Don't just advertise your industry expertise. Demonstrate your knowledge by sending regular email newsletters with relevant articles that set your products or services apart. Offer tips and strategies that your readers can use to improve their own lives, work or productivity. Increase customer demand by suggesting creative ways readers can use your company's products or services. For example, a financial consultant may send email newsletters complete with personal finance articles or strategies for higher education or retirement planning. Similarly, a software development firm may offer ideas on using their solution in ways customers might not have considered otherwise.
Build Trust and Loyalty. Email marketing offers an effective means for fostering interaction with your customers. For instance, companies may implement automated triggers that send valuable and appreciated messages to customers immediately following a sale to recommend similar products or other relevant content. They could also send a message a few weeks following service to gather valuable customer feedback through an online survey or poll. Marketing and sales departments also use scheduled birthday and anniversary messages to make their customers feel more appreciated.
Optimizing Your Customer Relations Email Campaign
Investing some time and effort to develop a customer relations email campaign can pay off handsomely in the long run. Email marketing provides an efficient means for message delivery, tracking, assessment and analysis. A permission-based email marketing solution helps companies manage their lists of prospective, current and past customers in the most cost-efficient manner possible.
When launching an email campaign to optimize relationships, you'll first want to develop a strategy that pushes relevant, timely and value-added news and information to your contacts on a consistent basis. This content might include featured and guest articles, Q&As, product reviews or recommendations, special promotions, news or other company announcements. You can get to know your audience and their preferences by implementing a web-based survey or assessing purchasing habits.
Welcome recipients to your list right away, establishing expectations and describing your company's trouble-free email opt-out processes. Interact with your readers by encouraging comments and feedback. Stay mindful of your goal in building long-term customer relationships and brand awareness, avoiding the natural inclination to push a hard sell. Keep messages brief and interesting, with new installments delivered on a regular and predictable schedule.
List segmentation and targeting tools can take campaign relevance to a completely new level, offering the means to present communications based on the recipient's location, interests or behaviors. Companies are able to design sub-lists based on age, geographic location, purchasing habits, customer need or location within the sales funnel. Segmentation capabilities also help email marketers better understand their customer's behavior. As results are analyzed, marketers can fine-tune messages and delivery schedules to align with their readers responses. Like segmentation, message personalization further cultivates rapport and lets readers know you care.
Building your own customer relationships with email has never been easier. Email marketing tools can help bring your creative ideas to life and allow you to communicate in a meaningful way with thousands of customers, without spinning the wheels of the Rolodex. The possibilities are virtually unlimited.
Questions and Answers
You need to implement an email marketing campaign to stay connected with current and prospective customers, yet you have no idea where to begin. To generate the strongest return on your investment, devise a strategy that builds on current best practice standards.
As an avid email marketer, I send millions of emails each week to opt-in subscribers and continue to be impressed by the immediate response, high return and increased overall brand awareness.
Marketing professionals know that careful, accurate, and constant campaign tracking and analysis are just as important as delivery itself. Your email marketing campaigns, integrated with Google Analytics, make this possible—and easier to do than ever before.
While many businesses are starting to recover, the real estate market has not rebounded quite as well or as quickly.
When marketers evaluate all of the digital communication channels at their disposal, they're faced with a rich array of choices including the latest in social and mobile marketing. Like email marketing, these channels help companies disseminate information to large audiences rapidly and cost-effectively.
Unlike calls and direct mail, there are a myriad of unpredictable obstacles your email message must travel through before the customer even has the chance to decide if they want to open it.
Cigar shops are many things to smokers. For those who can't smoke at home, these shops provide a place to enjoy a cigar. For those who simply want a better cigar than the ones available "over the counter" at mainstream stores, a cigar shop offers a great selection of high-quality cigars. Then there are those who are a mix of these demographics: people who enjoy smoking a well-made cigar in the company of fellow cigar smokers.
While deciding whether or not the need for email campaign solutions needs to be outsourced, one has to understand the importance of the technology used and the talent that goes into running a successful campaign.
There are many aspects to email marketing, but your copy is really the most important factor. You can't expect to see results if your copy isn't persuasive enough. It's easy to blast out a campaign to your email list, but what if they never open your email? What if they don't take action after reading it? It's up to you to write copy that's able to convert. It should not only be convincing, but also impressive. Any email marketing campaign must be based on copy that's able to do these things.
Finding long term success with email marketing is all about understanding your audience. When you can understand and even predict the needs of your audience, marketing becomes much simpler. Not every offer is right for every type of customer, so you want to make sure your emails are relevant and highly targeted to your readers.
Email copywriting isn't nearly as complicated is it looks. Most people are intimidated by email copywriting but the truth is that it isn't any different than other kinds of copywriting. As an Internet marketer you should understand that email is your most important tool of success. Until you can use email effectively, you cannot possibly hope to build a long term and sustainable business. But the question that comes up here is, how do you make your emails really effective?
You need to implement an email marketing campaign to stay connected with current and prospective customers, yet you have no idea where to begin. To generate the strongest return on your investment, devise a strategy that builds on current best practice standards.
E-newsletters are a great and inexpensive tool for communicating with many different audiences, which makes them popular for communicating with current and prospective customers. E-newsletters and promotional emails alone make up about 62 percent of all emails sent, and e-newsletters specifically are projected to grow another 58 percent by 2013.* Amidst growing e-newsletter competition, you want to make sure to create and maintain a solid newsletter strategy to achieve long-term results.
Email marketers strive to make an impact and generate response. They tirelessly fine tune strategies for breaking through inbox clutter. Then they fine tune for the next round. However, no matter how much is learned in tweaking and testing, email marketers are always well-served by remembering the basics. It is in fact, when these are overlooked or forgotten, that email marketers get in trouble.
As email activity and competition grows, the need to plan, create and maintain smart campaigns becomes even more important. To see the most benefit from their email marketing programs, email marketers should apply best practices in the following areas: email frequency and volume, customer relationships, integration with other marketing channels, design and delivery, and tracking and measurement.
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