A brother printer is largely in use nowadays but there are a wide range of customers who are highly displeased with its certain features and criticize it forcefully in their writings. One such example is that of Tom who criticizes Brother HL-2040 in these words: “The 2040 is a very poorly engineered piece of junk. Every page out of it is curled so badly as to be almost unusable.” The reviewer also mentions many other problems that Brother HL-2040 has, like ineffective spark suppression and regards it as a faulty design.
A large number of other customers have also highlighted the machine’s tendency to cripple and twist the paper, no matter which ever brand of paper is used. A Brother machine is also accused of causing voltage drops in an area. A particular customer narrates that his Brother MFC-8440 refused to work just after two weeks of its purchase. He had to contact the Brother technical support which turned out to be utterly uncooperative and unhelpful. Another user describes the Brother customer support as the “Worst customer support I have seen in my 20+ years of IT service.” A certain customer claims to have tried three different models of Brother one by one, all of which refused to work after a few weeks.
Many customers have criticized the Brother printer for the strange noises it produces when it is in the process of cooling down. Some people consider such sounds as a major annoyance. A certain reviewer narrates his experience of facing a paper jam just during the initial use, which led to a broken fuser. When the customer got it replaced, another paper jam occurred followed by the breaking of the fuser.
There are a large number of objections against the bad results achieved on changing the settings of a Brother printer. The user manual fails to guide the customers effectively. Brother HL-2040 has received remarkably high number of complaints. Some of these are difficulty while removing the cartridges, improper size of the tray, frequent paper jams and formation of creases on the paper. This printer has been regarded by most of the customers as a cheap and sub standard machine with a defective design. Many users have tried to keep others from buying it.
Yet another customer reports to have bought five Brother machines for his office, none of which lasted more than three months. Hence Brother machines are perceived by the customers as highly unreliable. Another common customer complaint is that the printer does not contain a cable with it. Having to purchase a cable separately serves to annoy some of the customers. Customers are of the view that it cannot print envelopes well. It leaves a lot of blank space while printing on an envelope. Sometimes it does the same with regular papers as well.
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