Promero is currently marketing one call center software package called the Oracle Contact Center Anywhere call center solution. Among its many features, the Oracle Contact Center Anywhere call center solution allows an agent to handle both inbound and outbound calls with just one integrated system that relies on a web-based browser interface. At the same time, this call center software uses the VoIP technology (also called the Voice over IP call center technology) which permits voice messages to be transmitted via the Internet portal being used (rather than the conventional telecom system.)
Using this call center solution being marketed by Promero, the contact center manager can record each and every one of the calls made or accepted by agents as part of the daily call center tasks. These calls to be recorded might be transmitted via live chat, email, voicemail, fax and telephone communication formats. VoIP technology is a high-end tool that can be used by all virtual call centers and off shore contact center facilities and which has garnered many awards.
The Oracle Contact Center Anywhere serves as a hosted call center solution, meaning you can assign Promero as your hosted call center solutions provider. Under this arrangement, Promero will not only help your call center with installation, but will also assist with regular maintenance, and technical support issues. The call center software is completely scalable, which means that whether the call center that will be using the Oracle Contact Center Anywhere call center solution is a tiny call center (with maybe just five call center agents) or a massive contact center (which employs up to 100 agents in one working day), this hosted call center software can accommodate all your call center tasking needs anyway.
At the same time, since the Oracle Contact Center Anywhere serves as a virtual contact center application which permits agents both in fixed call center locations and those operating in remote (virtual) call center conditions to gain access to their call center system in real time. This means your call center need not rent office space anymore, or invest in very pricey call center hardware when it is using the Oracle Contact Center Anywhere hosted call center solution. If your call center prefers to be mobile than fixed, you can always access your virtual call center system via the Internet – it is that easy. But if you prefer the services of a private network you may rely on the IPLC or the MPLS solutions too.
Related Articles
The Different Call Center Software Products
By: Remy | 01/02/2008 | Information Technology
The official name for the line of business Promero is engaged in is the Application Software Service Provider and Software Reseller industry. In plain language, Promero sells software made by other software manufacturers like Oracle and also Promero-authored software products as well. At present, Promero has six types of call center software as part of its service to the call center industry.
Review of Contact Center Software for Telemarketing and Lead Generation
By: Remy | 03/03/2008 | Software
Obviously here as well customer service is equally important and so is keeping the records of those who you call, with the Oracle Contact Anywhere Call Centre the CRM is a very important tool to be able to utilize. As a hosted unit it is very easy to use and this makes your agents that much more professional in carrying out their duties within the call centre.
The Multiple Users Capacity of the Oracle Contact Center Anywhere Software
By: Remy | 01/02/2008 | Information Technology
Promero is what is known as a Hosted Call Center Solution Provider, and one of the key call center software products that it offers to call centers is the Oracle Contact Center Anywhere Software. Basically, a Hosted Call Center Solution Provider will absorb all the headaches that come with installation and use of call center software by client call centers.
10 Benefits of Having a Virtual Call Center
By: Remy | 01/02/2008 | Information Technology
A virtual call center is a call center that can function using the Internet as their infrastructure. A call center is a business that works by absorbing certain business functions of a corporation so that the client organization is free to concentrate on other business functions to stay competitive in its industry.
How to Choose a Firm for a Call Center Solution
By: Remy | 01/02/2008 | Information Technology
There are actually many companies who offer their own brand of call center solution that a contact center like yours can use. But why would you contact Promero about whether they have a call center solution for your organization to use?
An Introduction to the Predictive Dialer Call Center Technology
By: Remy | 01/02/2008 | Information Technology
If you have ever done your research about the Oracle Contact Center Anywhere call center solution, you may have heard about the Predictive Dialer call center technology which is a key feature of this call center software package. What do we need to know about Predictive Dialer call center technology then?
Contact Center Industry Terms as Defined by an Oracle Certified Partner
By: Remy | 01/02/2008 | Information Technology
If you are a newcomer to the contact center industry, you may have heard of Promero and the key product they are marketing called the Oracle Contact Center Anywhere call center solution. But as a newcomer to this fusion of IT and call center functions, you need to know a little bit more about the terms industry mainstays seem to take for granted because they use them daily.
The Difference Between a Hosted Platform and an On-premise Call Center Solution
By: Remy | 01/02/2008 | Information Technology
When you are trying to decide between getting a hosted platform for your preferred call center solution, or an on-premise one, you may need to rely on a more structured set of parameters to determine just what exactly you are looking for in a call center software package and service.
Got a Question? Ask.
Ask the community a question about this article:
Q&A Powered by:
Latest Information Technology Articles
Proxy Sites 101
By: Daniel Lambert | 06/09/2008
Learn about proxy sites and why you will benefit from them.
Canon Pixma Pro9500 Printer
By: stevefranklis | 05/09/2008
Canon Pixma Pro9500 Printer studio quality prints from your digital SLR camera with this professional 10-color A3+ photo printer. Benefit from complete in-house printing control. The range of 10 ink colors provides the flexibility.
Do You Prefer Recency in Your Search?
By: Amrendra Kr. Singh | 04/09/2008
Though, whatever the search engine you use for your search, work on the basis of relevancy of data. But often your needs are more attached with the recency rather than relevancy. So at this moment you require such results which keep latest information for your search. But when you find a solution where your search is coupled with both recency and relevancy, it definitely solves your problem in a magic way.
Ethical Hacking Course for a Bright Future
By: Mandira Kumar | 04/09/2008
In today’s networked world, businesses are facing one of the biggest threats from hacking. Any hacking attack, if successful, can wreck havoc with networks and the critical information contained within them. In such a scenario, there is a growing need for IT professionals who specialize in ensuring network and data security. This article gives an overview of ethical hacking training courses.
Efficient Use of Computer Network Support
By: Temp | 03/09/2008
What if someone told you that you could reduce your business expenses by one-third and that all you needed to do was to invest in a quality computer network support service?
Beware of Online Auction Scams
By: Justin Mongiardo | 02/09/2008
Participating in online auctions might seem appealing. After all, they are a great way to get products you can't find anywhere else or find what you want at a cheaper price. However, it is important to be safe and watch out for scams. Not all auctions are legitimate, and the informed buyer must protect his or her self from falling victim to a less than honest participant.
A great way to avoid a problem is to check the seller's rating from other customers. Be wary of those with perfect reco
Accreditation: the Key to a Quality Online Program
By: Justin Mongiardo | 02/09/2008
Before you sign up for an online degree program, it is important to make sure your degree with be accepted by employers and other academic institutions. With all the programs out there, it can be difficult to know which ones have the best reputations. However, there is a way to check the reputation of an online program. By reviewing a school’s accreditation, you can be assured of its credibility in the professional and academic world.
Moving Towards the Green Computing
By: jaya sinha | 02/09/2008
The article talks about the benefits of green computing or green IT. Green IT or Green Computing envisages more efficient and better use of IT resources so that there is minimum use of unsafe materials while promoting use of recycled products and ensures maximum energy conservation.
More from Remy
The Benefits of Retaining the Services of a Professional SEO Expert for Your Online Business
By: Remy | 06/07/2008 | SEO
In this day and age a huge number of people from all over the world are turning to the Internet when it comes to starting and developing a business enterprise. Perhaps you have started to take the plunge and create your own Internet based business enterprise. If that is the case, you likely have started to focus your attention on your business website.
Winning the Credit Card Game With Business Credit Cards
By: Remy | 06/07/2008 | Credit
If you have a business, you need to establish credit. One way to do this is through business credit cards. Business credit cards allow you to charge items that you need to start up your business. You can use business credit cards for anything you need for your business, including gas. As many business credit cards are cash back credit cards, you may be better off to use these cards instead of ordinary gas cards when purchasing gas.
Play the Credit Card Game With Cash Back Credit Cards
By: Remy | 06/07/2008 | Credit
If you want to play the credit card game to win, get cash back credit cards. If you have already established credit for yourself and have been using credit cards as a matter of convenience and paying them off each month, then it is well worth your while to get cash back credit cards. Cash back credit cards are available for both personal and business credit cards.
Learn How the Credit Card Game Works and How to Win
By: Remy | 06/07/2008 | Credit
If you want to win the credit card game, you have to take a look at the options that are out there. Whether you are choosing cash back credit cards, gas cards, business credit cards or personal cards, the choices are limitless. There are even special student credit cards designed to get students on the fast track to credit.
How Students Can Win the Credit Card Game
By: Remy | 06/07/2008 | Credit
Student credit cards are the best way for a young person to establish credit in his or her name. You can apply for student credit cards as soon as you are 18 years old as long as you are a full time student. In some cases, students can have their parents co-sign for their student credit cards so that they can establish credit in their own name with a parent co-signer.
Four Tips to Keep in Mind When Hiring Au Pairs
By: Remy | 06/07/2008 | Parenting
If you have decided that you want to start taking a look at Au Pairs for your family, if you are beginning the process of screening Au Pairs to find one that will be able to assist you with your children, there are a number of factors and tips that you will want to keep in mind during this process. Through this informational article you are provided with a review of the pointers you will want to consider when it does come to hiring Au Pairs in the 21st century.
How an Au Pair Can Improve Your Family's Life
By: Remy | 06/07/2008 | Parenting
Like an ever growing number of people in this day and age, you may be thinking of hiring an Au Pair for your family. With this in mind, you may be wondering how engaging an Au Pair may actually work to improve your family's life. The fact is that the right Au Pair really can benefit your family on many different levels.
The Five Benefits of Engaging Aupairs
By: Remy | 06/07/2008 | Parenting
Like an ever growing number of people in different parts of the world, you may be considering engaging the services of an Aupair to assist in caring for your children and for your family. With this in mind, there are five benefits that adhere to engaging the services of Aupairs in this day and age. Through this article you are presented with an overview of the five benefits that are associated with engaging Aupairs in the 21st century.
Computers 
