Written by Mel Bryson. Remote and local business IT support provided by Computer Answers computer networking services. Get computer network support for your business on http://www.computer-answers.com
When a good friend of mine whose business advice I usually take recommended that I outsource my computer network support, I was pretty confused. I was imagining a reality in which I was outsourcing my tech support completely out of the country. You know how it is with big companies these days- you call tech support and because of how much less they have to pay over there, you end up talking to people who barely speak English and the last thing I wanted was for something to go wrong with computer networking services leaving me to call up Pakistan or wherever trying to see if we can leap over the language barrier and fix the issue.
Apparently, that wasn't at all that my friend had in mind when he told me that it might be a good idea to outsource by business IT support. What he meant was to hire another company- a local one, even, that could handle all of my IT needs. Not only did a business my size have any need to be paying an employee full time to be watching over our network, but it would take away from my company's success if I tried to have my IT services coming out of other departments in my company. My employees should be focused on their core tasks- the ones that keep the business running, and not putting off their work to try to figure out some technical issue.
Instead, an outside company can do the majority of the network and IT support, from their own offices. So much of what goes into computer support is just maintenance and updating computers and the network they run on, which is something that can be done remotely. The only reason that you would need a physical presence, standing there next to your computer, was if there was a physical hardware issue, or it was not able to reboot, something that is not terribly likely to happen.
Ultimately, I can't really see any downside to it, especially as I've found a local company who can come out within 24 hours in the event that we encounter an issue that they cannot tackle from their office.
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