Promero does have a virtual contact center solution which is applicable to all sizes of call centers – ranging from the small family-sized call centers (manned by as few as 10 agents) to the vast call centers (which may have as many as 100 agents working there in one day.) The name of this call center software product is the Oracle Contact Center Anywhere.
Why use the Oracle Contact Center Anywhere solution then? For one thing, it gives you a great degree of leeway in scaling up or scaling down the size of your call center depending on your business needs. The reason this Oracle Contact Center Anywhere product is so flexible is because it relies on use of a Web-based platform, meaning that you are not bound by real-time infrastructure when it comes to increasing the size of your call center agent pool and call center operations. This is great for setting up virtual call center facilities in different disparate geographic locations, meaning that your organization is only dependent on assigning a USB headset, a personal computer, and Internet access for each of your agents. There is no need to purchase pricey real estate, build a large facility, and invest in hardware and other systems (like air-conditioning, security systems, and vast IT systems) to operate your scaled-up call center. And if you need to scale down, it is equally easy because you do not have all those costly systems to sell off once your call center has finished its life cycle. You can literally just pack your PC and headset into a box, have the Internet disconnected, and you are off to the next location where you need to work. No fuss, no sweat, no tears.
The key to understanding why the Oracle Contact Center Anywhere solution is so useful is to understand that in the call center business, the life of your call center hinges on whether you comprehend what your customers need and how you could be in a position to meet that need.
This call center software can either be used as a hosted call center solutions platform, or as a licensed customized solution geared specifically for your own company needs. The advantage with a hosted call center solution is that minimal capital expense is provided, and also reduces the need for upfront expenses or for techie training. It allows for fast deployment of the call center software so that your system is up and running in days. If, on the other hand, you intend to have an on-premise solution, you can have your customized Oracle Contact Center Anywhere software licensed in the form it is to be used in your facility
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