There are actually many companies who offer their own brand of call center solution that a contact center like yours can use. But why would you contact Promero about whether they have a call center solution for your organization to use?
One very good reason for you to call or visit Promero for a call center solution is that their virtual call center solution called Oracle Contact Center Anywhere is an extremely good product (having won than 45 awards since it was formally launched into the market in 1998.) How many call center software are you aware of that are that good?
Another reason to ask Promero about this call center software offering is that many companies have been known to have used it for their business operations and gained wonderful results. For instance, major mortgage lending company ABN AMRO was able to secure a 100% return-on-investment in its first year of using the Oracle Contact Center Anywhere product. That is a hard feat to beat with any other call center software product. Other organizations like Canadian telecom company Telus, New Zealand and Australian telephone company Telstra, and even state government call centers in Wisconsin and Minnesota have all found this call center solution from Oracle to be instrumental in their efforts to boost contact center agent productivity, while slowing down costs and improving customer satisfaction.
Actually, it might be safely said that an organization offering customer support services should be able to concentrate more on customer relationship management than to be diverted into trying to understand how a call center technology like the many call center software around work. If your organization is good at maintaining good customer relationship management efforts, then your organization should stick to that instead of being forced to become an expert in understanding call center technology. The job of understanding call center technology should be left to call center software developers and the Information Technology department of your contact center.
Promero itself understands that a contact center needs help in making business in the call center industry easier to follow. This is why Promero tied up with software developer Oracle to become a Certified Partner offering the Oracle Contact Center Anywhere product to small- and mid-sized contact center companies throughout the world. The management of such smaller players in the contact center business will be gratified to know that this Oracle call center solution is fully scalable for needs of the customer. So whether you run a tiny operation made up of just three agents or a massive operation with 100 agents (and counting) you may find this call center solution called the Oracle Contact Center Anywhere to be just what you need in the long run.
About the Author: About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero's
products include Oracle's Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
Got a Question? Ask.
Ask the community a question about this article:
Q&A Powered by:
Latest Information Technology Articles
It Lead Generation
By: Michael J. Kelly | 13/10/2008
The sales lead generation process for technology companies is very different from lead generation in other industries. Technology sector needs are much more precise: the target audience is much more difficult to reach; the products or services are generally complex, high-value, and high-end; and the evaluation and selection process can be quite long, taking months, if not years, to bring the target from initial contact to closing the sale.
Fashion and Iphones
By: Hamid hameed | 11/10/2008
Cell phones have become omnipresent across the world. In some places they are a fashion accessories too. Remember, cell phone being worn by women as an ear rings. The news is Style.com - a fashion website – is offering free application for Apple Inc.'s iPhone as well as iPod Touch. The fashion app displays the latest trends in fashion that are seen on the runways of New York as well as Europe in the devices from Apple Inc. Style.com's application was made possible by their technology partner –
What Facilities Managers Need to Understand About Ups
By: Robin Koffler | 10/10/2008
In general, power protection (specifically uninterruptible power supplies) comes under the remit of the IT department whose responsibility also includes cramming increasing numbers of revenue-earning servers into decreasing computer room space.
Every Bit Can Make a Difference
By: Hamid hameed | 10/10/2008
Let me start this with a personal confession; I haven't used printed users' manuals in years. They still come with almost each product I buy and go straight into the recycling.
Happily it turns out that Internet users can opt out of getting hard copies of users manuals (for example go to the Techno Station – a portal that is amassing all users manuals at one place.
All the environmental chatter is saying that doing searches can help save the environment. Surely the best thing all manufacturer
Customer Mail Communications are a Major Business Opportunity
By: Ed Smith | 09/10/2008
Discussion the hidden benefits in a companies customer mail. Some simple tips on how good use of document management technology can result in some surprising business and powerful business benefits.
Free Ways to Delete Porn-find Out All About Free Ways to Delete Porn!
By: Valeri Tkatchenko | 09/10/2008
Try to stay well clear from free ways to delete porn! Free ways to delete porn mostly cause trouble and attract more porn from various sources from the internet to your computer... Just remember, if something is FREE there is always a catch and you will always PAY in one way or another, so when it comes to things like deleting porn from your hard drive i suggest you buy tested and safe porn deleting software that will not cause you further problems!... Read on for full informaion
Emerging Technologies and Their Impact on Society
By: Hamid hameed | 09/10/2008
In low tech local environment where an overwhelming majority is still struggling to access and find required information, there are some high end-users who are already complaining of information overload.
Crowdfunding
By: Alexander Kozlowski | 08/10/2008
A short article describing the new online trend of Crowdfunding, orginal article from http://publicwear.com/index.php/crowdfunding
More from Remy
The Benefits of Retaining the Services of a Professional SEO Expert for Your Online Business
By: Remy | 06/07/2008 | SEO
In this day and age a huge number of people from all over the world are turning to the Internet when it comes to starting and developing a business enterprise. Perhaps you have started to take the plunge and create your own Internet based business enterprise. If that is the case, you likely have started to focus your attention on your business website.
Winning the Credit Card Game With Business Credit Cards
By: Remy | 06/07/2008 | Credit
If you have a business, you need to establish credit. One way to do this is through business credit cards. Business credit cards allow you to charge items that you need to start up your business. You can use business credit cards for anything you need for your business, including gas. As many business credit cards are cash back credit cards, you may be better off to use these cards instead of ordinary gas cards when purchasing gas.
Play the Credit Card Game With Cash Back Credit Cards
By: Remy | 06/07/2008 | Credit
If you want to play the credit card game to win, get cash back credit cards. If you have already established credit for yourself and have been using credit cards as a matter of convenience and paying them off each month, then it is well worth your while to get cash back credit cards. Cash back credit cards are available for both personal and business credit cards.
Learn How the Credit Card Game Works and How to Win
By: Remy | 06/07/2008 | Credit
If you want to win the credit card game, you have to take a look at the options that are out there. Whether you are choosing cash back credit cards, gas cards, business credit cards or personal cards, the choices are limitless. There are even special student credit cards designed to get students on the fast track to credit.
How Students Can Win the Credit Card Game
By: Remy | 06/07/2008 | Credit
Student credit cards are the best way for a young person to establish credit in his or her name. You can apply for student credit cards as soon as you are 18 years old as long as you are a full time student. In some cases, students can have their parents co-sign for their student credit cards so that they can establish credit in their own name with a parent co-signer.
Four Tips to Keep in Mind When Hiring Au Pairs
By: Remy | 06/07/2008 | Parenting
If you have decided that you want to start taking a look at Au Pairs for your family, if you are beginning the process of screening Au Pairs to find one that will be able to assist you with your children, there are a number of factors and tips that you will want to keep in mind during this process. Through this informational article you are provided with a review of the pointers you will want to consider when it does come to hiring Au Pairs in the 21st century.
How an Au Pair Can Improve Your Family's Life
By: Remy | 06/07/2008 | Parenting
Like an ever growing number of people in this day and age, you may be thinking of hiring an Au Pair for your family. With this in mind, you may be wondering how engaging an Au Pair may actually work to improve your family's life. The fact is that the right Au Pair really can benefit your family on many different levels.
The Five Benefits of Engaging Aupairs
By: Remy | 06/07/2008 | Parenting
Like an ever growing number of people in different parts of the world, you may be considering engaging the services of an Aupair to assist in caring for your children and for your family. With this in mind, there are five benefits that adhere to engaging the services of Aupairs in this day and age. Through this article you are presented with an overview of the five benefits that are associated with engaging Aupairs in the 21st century.
Computers 
