NFU Mutual has been rated as Britain's best car insurance provider by readers of Auto Express magazine, for the third year running now. In a survey of over 32,000 of their readers, NFU Mutual gained the top overall rating.
The survey, entitled ‘Driver Power’, covered 45 leading insurance provider companies which the magazine’s readers were asked to rate in four categories - communication, value for money, helpfulness and overall performance. A team of independent number-crunchers then calculated an average score for each company before Auto Express formed the overall ranking.
Expressing opinion on NFU mutual one costumer said it was "the best all rounder I have ever dealt with, good levels of cover, excellent customer service and keen prices." In addition to being rated first overall, the company also came out top for the individual aspects of communication and helpfulness.
Paul Richardson at NFU Mutual said: "We are delighted to have achieved our hat trick and come out top in the Auto Express survey for the third year running. This survey is particularly important because it is voted for by our customers who clearly value personal service, both at the time of purchase and beyond. Yet again our combination of excellent cover and service has been a winning one."
The National Farmers Union Mutual Insurance Society Limited, better known as NFU Mutual, is an insurance company in the UK. It is a mutual company, owned by its policyholders rather than by shareholders, and deals in both life and general insurance. It is based in Stratford-upon-Avon, Warwickshire and is closely associated with the National Farmers Union (NFU).
Within the UK, the company's business includes the sale of pensions, annuities, savings and investments along with property, liability and motor insurance. They are particularly well-known in rural and agricultural areas and have won several insurance awards for their products. It has a Standard & Poor's credit rating of AA (February 2005).
While making use of a telephone sales call centre, unlike most other UK insurers, NFU Mutual still relies on a direct sales force based in 300 offices around the UK. This local sales force plays a large part in publicity campaigns and great focus is given to the fact that they provide a face to face local service.
Auto Express is a weekly motoring magazine sold in the United Kingdom, which has been in circulation since 1988. It regularly includes features including news, road tests, first drives, readers' letters, product tests, long-term tests, used cars, prices, motorsport and comment columns. In the UK, it is currently the best selling weekly motoring magazine and sells more copies on an annual basis than any other motoring magazine.[1] It is currently edited by David Johns.
It periodically carries out consumer satisfaction surveys such as this latest car insurance related one. The NFU Mutual insurance have been delighted with their three years in a row success, in particular as it has meant more costumers for them.
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