Catherine Jones is a leading authority on recruitment and has written a 'how to land your dream job' website in which she and others share their secrets on getting hired. Catherine works as a senior manager for a large retail organisation and recruits new employees on a regular basis. Learn from the experts and snag the job you want – your dream job!
To help you prepare for your competency interview, we have a number of example competency based interview questions. In this particular article, we focus on Communication and consider the type of questions interviewers might ask you to assess your written and verbal communication skills.
Communication Competence -- What Is Being Assessed?
When asking you competency based interview questions about communication, interviewers are looking for past evidence that you:
- Communicate in an effective way, both in writing and verbally
- Can listen well to others
- Are able to change your communication method and style according to the situation
- Contribute in group meetings
- Can negotiate with others and influence them when needed
Example Communication Competency Based Interview Questions
Take a look at these typical competency based interview questions which cover communication. In some interviews, the focus might be on verbal communication. In others, it might be on written communication. In many interviews, interviewers will be interested in both!
- Tell me about a time when you varied your communication style to suit your audience
- Describe a situation in which you encouraged others to share ideas or views
- Talk me through a time in which you used your verbal communication skills to make a difference
- Tell us about a time when you needed to persuade someone that your idea or way of thinking was right
- Give me an example of when you were required to explain something difficult or complex to a customer or work colleague
- Describe a time when you needed to deal with a difficult or angry customer
- Tell me about a time when you used your listening skills to help resolve a problem or difficult situation
- Talk me though the last time you participated in a lively group debate or discussion
- Describe a time when you were faced with objections from a customer or colleague
- When was the last time you needed to negotiate for something?
- What type of written communication are you asked to prepare for your organization?
- Describe a time when you were criticized for your written work
- Tell me about a situation when you were rewarded or praised for your written work
Other Competency Based Interview Questions
If you’d like more example competency based interview questions, we have some on Customer Service as well as many more. We also provide tips on how to prepare for competency based interview questions.
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