Should Law Firms Use the Internet?

Advertising is a relatively recent development in the legal profession. Not all firms advertise it is advisable for every law firm to take note of the important resource the internet has become to consumers seeking services. Even among lawyers and firms that chose not to advertise, the importance of the internet as a consumer resource should not be overlooked. An internet presence can give a law firm more credibility. It is a non-intrusive way for a law firm to begin building trust with potential clients. In fact in some ways a law firm without a presence on the internet may be at a disadvantage and some may not even consider them a reputable business if they do not have a website.

A law firm with its own website can accomplish a number of things. Most people conducting a random search for an attorney are not certain of the law regarding their problem, and concerned about cost. Moreover, there exists today a widespread skepticism about attorneys, especially among the uninitiated. A website can ease some of those uncertainties, and thus invite contact from the potential client.

The website can describe the firm's areas of legal focus. It acts as an educational tool, explaining the basics of selected areas of law and suggesting some initial steps for the potential client. Eventually the client will end up in a lawyer's office somewhere, so providing some initial online education will give the law firm a benign and positive first impression.

As with other forms of media, defense and personal injury attorneys are the most likely to be found using the web as an advertising service. Most law firms with other sorts of specialties that use hosted websites tend to be a little more subtle, stressing the firm's longevity or stability, its successes and perhaps providing biographies of the firm's principal members.

There are at least four national listing services for personal injury attorneys, and others for family law, criminal law and so forth. These listing services and much more can be readily found through all the major search engines.

All law firms are faced with the choice of developing a web page to represent their firm. Often this concept goes against the values of more traditional law firms. However the internet is a fast evolving place where information on almost all businesses can be readily found. Law firms will most certainly follow this trend in a bigger way in the future.