Mark Lauterwein is a UK based writer. He is currently writing articles on a variety of subjects.
A couple of years ago Which? investigated the quality of service offered by solicitors to their clients in England and Wales. The results were dispiriting, to say the least. Indeed, certain solicitors would seem to have hardly acted in their clients’ best interests at all.
The main complaint related to a failure to give the client an indication at the outset of how long the case would last. Even when this was provided, two thirds of those responding said that this target was not met. The second most common complaint related to negligence. More than 50% of respondents categorised their law firm as negligent. Likewise, a similar proportion reported that those acting on their behalf had made fundamental mistakes. Overwhelmingly there was negative feedback on the matter of maintaining contact with the client. Many felt their queries were brushed off and found themselves left out in the cold on the progression of their file.
All of these issues serve to highlight the importance of selecting the right law firm. The ideal candidate should ideally provide an efficient service and be able to communicate with customers in plain English. Those solicitors able to offer fixed fees for services rendered can offer clarity in the matter of payment. Furthermore there is much to be said for those law firms which allow access to their solicitors from the beginning to the end of the process; clearly extended opening hours are a boon here.
Reputable law firms set out their service standards on their publicity material and also online. Apart from third party referrals, the presence (or otherwise) of such standards laid out in a clear manner is a good indicator of the integrity of the firm in question.
18/4/2008
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