Kevin Eikenberry is a leadership expert and the Chief Potential Officer of The Kevin Eikenberry Group, a learning consulting company that helps Clients reach their potential through a variety of training, consulting and speaking services. You can learn more about him and a special offer on his newest book, Remarkable Leadership: Unleashing Your Leadership Potential One Skill at http://RemarkableLeadershipBook.com/bonuses.asp .
Wow!
It`s a word filled with emotion, excitement, intrigue and more.
It`s a word that some companies try to infuse into their products, brands and even their Customer Service. They recognize that when people are wowed by their products and services, those same people will continue to be attracted to those products and services. In their minds, creating Wow means creating loyal Customers.
This article isn’t about marketing, Customer Service or business management however.
It`s about you.
Consider how your life and results would change if you were able to Wow those around you on a regular basis. . .
. . . people would want to work with you more closely
. . . people would be interested in helping you reach your goals
. . . people would naturally be attracted to your projects and ideas
. . . you would enjoy greater relationships
. . . your life would be more meaningful
. . . your life would be more fun
Many other benefits will come your way when you focus on creating Wow experiences for others, but even if there weren`t, isnt any one of the ideas above reason enough to give it a try?
Please consider the ideas that follow from a variety of perspectives. Think about how they would impact your role as a leader, a team member, a service provider, a parent and a friend. Consider how you could apply these ideas in every part of your life.
The more often you apply them, the more skilled you will become which means even better results will come your way.
Here’s How
• Be other focused. You must truly `want` to Wow other people. Your purpose is completely service focused – you are doing things for them. You see how you can make a difference in their day or life and you want to do so. Of course you know that you will reap a multitude of benefits, but Wows are created when you choose to focus on serving, surprising and delighting those around you.
• Share. Share your knowledge, insights, perspectives, experiences, ideas and knowledge. Don’t do it from a "let me coach you, because I am all-knowing" perspective, just offer to share and help.
• Engage emotionally. When you are willing to connect on an emotional level, you will more easily create Wow moments and experiences. How emotionally engaged are you with those you interact and work with each day?
• Under promise and over deliver. Do more than meet your commitments. Make sure that you only make commitments that you can meet - and then when you exceed them (with speed, ease, extra things) you will Wow!
• Raise your personal expectations. Expect a bit more of yourself. This doesn’t mean you have to become overly critical or a perfectionist, but when you hold yourself to a higher standard your Wow moments will increase. In any area, generally speaking, you will achieve only what you truly expect that you can achieve. Why not expect to Wow people regularly?
• Have fun! People love to have fun and they are drawn to others who are genuinely enjoying themselves. Inject more fun into your work and watch how that will naturally lead to Wow opportunities.
• Smile. One of the simplest and most overlooked Wows. Smile more, to more people, more of the time.
These absolutely aren’t the only ways to create Wows, but they`re a great place to start! Pick one or more of these ideas and begin Wowing today. Do it with humility and grace and you will not only improve the attitudes, outlooks and lives of others, but you will reap the same benefits for yourself.
Potential Pointer: You can create Wows for the people around you by adjusting some of your habits and perspectives. When you consciously work to create Wows for others, you will improve your life, happiness and results as well.
- Related Videos
- Related Articles
- Ask / Related Q&A




St. Louis Employment - A Job To Help Other People’s Lives
By: Chris Chi | 10/07/2009This article is dedicated to showing everyone looking for satisfying and value-giving St. Louis employment a line of work that will benefit THOUSANDS of families in the St. Louis area.
Truck Driving Jobs Family Business Tips
By: BIGrigdave | 08/07/2009Many people dream of owning and operating a family owned business. A Hard fact is that many family businesses sometimes fail to move from one generation to another. Here are some tips that come from a trucking company for keeping a family business intact across multiple generations. With family businesses quarrels, issues with entitlement, and family pressures seem to be leading causes of the over 70% of family owned businesses
Are you inspiring excellence?
By: Donna Williams | 08/07/2009As an excellence advocate, one of your responsibilities is to inspire excellence in other people – especially those who work with you and for you. Excellence in the workplace leads to higher profits, higher job satisfaction ratings, and higher employee morale. Are you inspiring excellence? If not, then this article will show you how to start spreading the excellence around.
4 Essential Leadership Skills
By: Samuel Bacharach | 08/07/2009It’s impossible to pinpoint every skill a leader must have to be successful. Different organizations and business require different skill-sets and abilities. However, the following 4 leadership skills are necessary in any corporate culture.
How To Instill Discipline As A Leader
By: RONALD KIRBY | 08/07/2009One leader is superb instilling discipline the other isn't, tell me why!
Giving Positive Feedback – 7 Ways to Make It Meaningful
By: Barbara Brown, PhD | 07/07/2009When you give employees positive feedback, you want them to know that you value their performance. You also want them to repeat that performance. One way of doing that is to make sure your feedback is meaningful. This article offers a three-step approach for giving meaningful feedback and seven examples of ways to apply the approach.
Engaging employees to achieve improved organisational performance during change
By: Andrea Thompson | 07/07/2009Change is a fact of business life; it’s about doing things differently and this means ensuring employees understand the need for change and the process to achieve it. This survey debates and uncovers key issues such as the dramatic effect change has on staff morale, how well change was managed and how employee buy-in would be better achieved. My article covers the 6 KEY LEARNINGS and if you’d like a full copy please email andrea.thompson@marmaladeconsulting.com
Team Leadership
By: Qaiser Abbas | 07/07/2009Have you been part of a high-performing sports team where captain was changed, and the new skipper devastated the team spirit? Team performance went down and nobody was happy with the overall situation. What was the reason? Simple. Teams aren’t simple. In order for a captain, manager or supervisor to lead a team successfully, h/she should be able to understand the basic dynamics of team. It is important to understand what team is ? Failure to do so can produce devastating outcomes for individu
The Best Things to Plant in Your Life
By: Kevin Eikenberry | 08/06/2009 | Self ImprovementAll farmers know you can only reap what you sow. Leadership and learning expert Kevin Eikenberry offers six things to plant now to make your future even more remarkable.
The Unexpected Perils of Balance
By: Kevin Eikenberry | 08/06/2009 | BusinessLeadership and learning expert Kevin Eikenberry says striving for balance may not be the best goal. He shares four reasons why and what you should think about instead (or at least in addition to) creating balance.
How to Lead in Tough Times
By: Kevin Eikenberry | 28/05/2009 | LeadershipNo matter the news, in times of bust or boon, the only way to thrive is to focus on what you can control. Leadership and learning expert Kevin Eikenberry suggests five things you can do to lead more effectively - especially in tough times.
It is Time for Spring Cleaning!
By: Kevin Eikenberry | 28/05/2009 | BusinessJust as spring is an excellent time to spruce up, polish up and clean up your home, leadership and learning expert Kevin Eikenberry offers five suggestions for spring cleaning in your life.
The Case for Customer Partnerships
By: Kevin Eikenberry | 27/05/2009 | Customer ServiceLeadership and learning expert Kevin Eikenberry encourages you to consider moving your goal far beyond having satisfied Customers to creating partnerships with them. He offers six reasons why the benefits far outweigh the efforts required to create them.
Speed Kills
By: Kevin Eikenberry | 27/05/2009 | LeadershipEven in our 24/7 world where speed is king and rapid results are revered, leadership and learning expert Kevin Eikenberry says you need balance and to recognize that speed doesn’t always get you to your destination in the fastest way.
Success in the Stairway: Your Path to the Top
By: Kevin Eikenberry | 24/05/2009 | CareersLeadership and learning expert Kevin Eikenberry reminds there is no such thing as a free lunch. Success requires effort - so remember to take the stairs!
Three Ways You Can Learn From Movies
By: Kevin Eikenberry | 23/05/2009 | MoviesWhether you watch several a week or haven't been to the theater in years, movies are a part of your life. Leadership and learning expert Kevin Eikenberry shares three ways you can learn from movies.