Impress Your Customers

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The Eyes Have it
By: Kirsty Dunphey | 05/06/2008 | Customer Service
Where do your customers eyes go in your business?

How to Greet a Customer in a Retail Store
By: Joseph Nelson | 18/03/2008 | Customer Service
In retail, it is our job to serve our customers. By engaging them before they look around our stores, we get the chance to find out their needs. As soon as we understand their needs, we can fulfill them. It is important to see if you can be of help as you greet them.

Eliminate the "Oops" Moments In Your Retail Store
By: Jim ODonnell | 16/06/2008 | Management
"Opps" moments in your retail store can be embarrassing. Using a self assessment Retail Store checklist can help to reduce the number of "Oops" moments and improve both operations and customer satisfaction.

Training and Coaching for Inside Sales and Customer Service Staffs is Vital to Business Growth
By: Melissa Vokoun | 02/03/2007 | Business
Emerging and Small Business Owners may not recognize that the investment of employee training in the Inside Sales and Customer Service areas of the company can be the difference between having a good year and great year. The difference in greater revenues and more customer satisfaction after the proper employee assessment, training and coaching is an incremental investment into growing your business.

How Refunds Can Increase Your Sales
By: Jerry Robertson | 16/04/2007 | Management
How can that be? If you allow refunds, you are losing sales. The short-term answer is perhaps. The objective of every business is to increase profits for the long - term. If you have a no refund policy, many customers will either not make a purchase or buy less merchandise. These...

Quit Being a Salesperson
By: Mark Hunter | 19/07/2007 | Customer Service
Thinking "sale", not "sales" is the key to being a successful salesperson. Focus on selling to the primary need of the customer. Here’s how.

The Pretty Woman Theory
By: Dana Wallert | 12/04/2006 | Sales
Each initial contact we make with a prospective customer can make or break not only that sale, but potentially dozens more.

The Spirit of Service
By: Mark Hunter | 19/07/2007 | Customer Service
A spirit of service is…an attitude that communicates the desire to make a difference in the life of each customer the salesperson meets.

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Improve Telephone Communication by Linking Better Performance to Results for Employees
By: Barbara Brown, PhD | 21/08/2008
When you talk to employees about better telephone communication, you want to keep the focus on performance improvement and away from complaints about customers, processes, or procedures. You can do that if you link improvements to results for employees. This article describes this approach. It also contains examples of telephone behaviors and results.

Roles And Responsibilities Of Six Sigma Trained Champions & Master Black Belts
By: Tony Jacowski | 21/08/2008
Each organization will have its own structure and approach to Six Sigma. A successful Six Sigma deployment is the result of the teamwork of the members of the Six Sigma team. The deployment is successful if the approach is a top down one. Typically, a Six Sigma team has various members with varied roles and capabilities.

A Six Sigma Training Primer
By: Tony Jacowski | 21/08/2008
The training or education of employees is vital to the success of Six Sigma projects in any organization. Six Sigma training includes imparting knowledge about the various core concepts and techniques of Six Sigma.

The DMAIC Model And Business Success
By: Tony Jacowski | 21/08/2008
The major success factor of any organization is the competitive edge it has over others. This is dependent upon the quality of products offered by the business according to the expectations of the customer. For this, the major aspect is the reduction of defects to zero.

The Quickest Way to Generate Targeted Traffic Through Affiliate Marketing
By: Ravii Kumarr | 21/08/2008
The quickest way to generate targeted traffic and start earning commissions with an affiliate marketing business is to use Google adwords. One doesn't even need a website of their own to make money online using adwords. Traffic can be sent directly to an affiliate link.

The Audit's Results and Report - the True Story, According to the Iso 9001 Standard Requirements
By: Itay Abuhav | 21/08/2008
The internal audit chapter is included under chapter 8.2 - Monitoring and measurement (it's been said before on our web site already). When performing an audit you are monitoring processes. You sample a process and validate that it is done according to prior requirements. Once you stumble upon nonconformity, a process that was performed not according to a requirement, you must mention it in the audit report. But this is not the end of your story.

Internal Audit - the Iso 9001 Standard Requirements for Internal Audits and the Audits Program
By: Itay Abuhav | 21/08/2008
Internal Audit. "What a headache" - that's surely what every employee think to himself when they receives the massage of an internal audit approaching. There is a reason why. They know that someone is coming to poke their deeds...

How Scheduled Overtime Can be Better Managed
By: SteveHyans | 21/08/2008
HourDoc offers superior solutions for scheduled overtime. HourDoc’s scheduled overtime solution takes into account PTO, electronic timesheets and other valuable time and attendance hardware features. Many clients using the HourDoc scheduled overtime solution comment that better managing scheduled overtime helps them save time and money.

More from Ron G. Maier

Designing Your Dream Laundry Room
By: Ron G. Maier | 15/07/2008 | DIY
Use high quality wooden hangers in your dream laundry room.

Which Wooden Hanger Should I Choose?
By: Ron G. Maier | 15/07/2008 | Remodeling
Learn about the pros and cons of each type of high quality wooden hangers.

Transform Your Coat Closet for Summer
By: Ron G. Maier | 11/05/2008 | Home and Family
Ditch the coats and turn your coat closet into the most useful spot in your home this summer! Use high quality wooden hangers for beach towels, swim cover-ups and more.

Help! My Closet is Packed!
By: Ron G. Maier | 13/04/2008 | Home and Family
Use high quality clothes hangers to straighten out your closet. You can purchase beautiful wooden hangers at http://www.onlyhangers.com.

Feng Shui My Mudroom
By: Ron G. Maier | 29/02/2008 | Interior Design
Why have we neglected this highly used area? Feng Shui principles in your mudroom can improve the entire family's stress levels. Use high quality wooden hangers from www.onlyhangers.com.

Consumer Behaviors
By: Ron G. Maier | 18/02/2008 | Marketing
Learn how you can use the internet to predict consumer behavior. Something as simple as using high quality clothes hangers could be all that you need to boost sales. You can purchase beautiful wooden hangers at http://www.onlyhangers.com.