Six Sigma And The Customer

Related Articles

E-Learning And Six Sigma
By: Tony Jacowski | 06/11/2006 | Management
Six Sigma and E-Learning are two of the newest business concepts developed. Here's how they now work together to give your organization a powerful productivity boost!

Six Sigma and Upper Management
By: Tony Jacowski | 24/04/2006 | Management
Money spent on six sigma should not be a cost; it should be an investment

Road Map For Green Belts
By: Tony Jacowski | 08/11/2006 | Management
Much has been heard about the driving force behind Six Sigma implementations - the Black Belts. But what about the Green Belts? This article introduces these talented professionals and how they make the project run behind the scenes.

The Five Laws Of Six Sigma
By: Tony Jacowski | 14/02/2007 | Management
The five laws of Six Sigma encompass selective principles, both of Six Sigma and Lean Manufacturing. Six Sigma and Lean Manufacturing are separate and complete tools with distinct identities.

Six Sigma - The Customer Angle
By: Tony Jacowski | 20/05/2006 | Management
Customer's view on Six Sigma.

Double Your Speed With Six Sigma
By: Tony Jacowski | 14/02/2007 | Management
If you find your organization is slow and costs are rising, then consider using Six Sigma to make your company a lean, mean, money making machine!

Six Sigma - The Historical Perspective
By: Tony Jacowski | 22/05/2006 | Management
Six Sigma's history and its development.

Six Sigma Assessment
By: Tony Jacowski | 23/06/2006 | Management
If you have recently implemented Six Sigma in your organization, you need to have a way to assess its success. This article gives you a step-by-step guide to assessing Six Sigma.

Got a Question? Ask.

Why do six sigma continuous improvement concepts ...
By: john | 05-06-2008
why do six sigma continuous improvement concepts help business organisations to survive longer?

Saying no to customers
By: Patty | 04-06-2008
How do I say no to a customer without losing them as a customer?  We manufacture frozen specialty foods & make over 1200 varieties & we are asked each day to produce something slightly different.  We say yes to the requests that are feasable, but, about 10% of the time must say no.  Some are understanding but, many of them are not and make us feel that we have let them down.  Please advise.  Thanks!!

Limitation Six Sigma
By: Xoc | 09-12-2007
What are some of the limitation of the Six-Sigma approach when there is subjectivity in the metrics used?

Automated customer service
By: ManuelGarcia | 17-11-2007
Hi, I am looking for reliable articles that will give me some information about automated customer service. Can someone pls provide me with a website? Thanks Manuel

Customer service
By: rubyc | 21-10-2007
what is customer service

Give an example of when u had to deal with a ...
By: mayreeder | 23-07-2007
give an example of when u had to deal with a customer that was upset

Q&A Powered by:
 

Multi-cultural Workplaces: 7 Ways to Make Them Work
By: Joanna Penn | 25/07/2008
Nowadays, people work in global offices with colleagues from different worldviews, religions and attitudes. It is important to be aware of cultural differences and how they affect team dynamics, communication and management style. Multi-cultural workplaces also offer a wealth of new experience and self-growth opportunities. Here are 7 ways to improve multicultural relationships in your workplace.

Are You the Worst Leader in the World?
By: Steven Sonsino | 25/07/2008
The biggest single hurdle preventing employees from increasing their performance is their bosses.

The Ultimate Leadership Strategy
By: Steven Sonsino | 25/07/2008
Most executives know they should put poeple first. So why don't they?

How to Learn from Your Leadership Mistakes
By: Steven Sonsino | 25/07/2008
Success can stop you learning, but mistakes can kickstart change.

The Philosophy Of Six Sigma
By: Tony Jacowski | 25/07/2008
For years, many companies have worked hard in their attempt to achieve high profitability levels in their businesses. Business leaders are constantly on the lookout for new ideas that will have sustainable improvements over a larger period of time. For an integrated approach and to find the right tools for overcoming such issues, Six Sigma has come into limelight.

Merging Six Sigma And The Balanced Scorecard
By: Tony Jacowski | 25/07/2008
Every business leader wants to take their company to higher levels of profitability. This is accomplished by taking all stakeholders on the route of satisfaction by providing good value products or services. In this attempt, improving existing processes and developing new processes or products wherever required is one solution that a Six Sigma initiative can bring about.

Six Sigma: Phases Of Benchmarking
By: Tony Jacowski | 25/07/2008
On a Six Sigma project, you would generally face questions such as: how well is your organization doing? How do you compare to others? Are the best practices being used? - and so on. But, the real question is who comparisons are being made with.

Six Sigma Team Recognition And Rewards
By: Tony Jacowski | 25/07/2008
It is human nature to feel good and motivated to work further if a job well done is rewarded or recognized - even in a small way. In companies, it can prove to be of high value and encouragement for employees to work hard. Rewards give them the message that they are valued for their contributions - and that proves to be a good enabler for further sincere effort.

More from Tony Jacowski

The Philosophy Of Six Sigma
By: Tony Jacowski | 25/07/2008 | Management
For years, many companies have worked hard in their attempt to achieve high profitability levels in their businesses. Business leaders are constantly on the lookout for new ideas that will have sustainable improvements over a larger period of time. For an integrated approach and to find the right tools for overcoming such issues, Six Sigma has come into limelight.

Tips For Identifying Your Strengths And Landing The Job You Want
By: Tony Jacowski | 25/07/2008 | Careers
Every individual who has ever looked for a job knows that it pays to include your strengths in your resume or cover letter. If you know your strengths, you can sell yourself better.

Negotiating Your Salary During The Job Interview
By: Tony Jacowski | 25/07/2008 | Careers
Salary negotiations are an important part of the interview process. Most often, these are dealt with in the final phase of a series of interviews. Remember, this is your chance to ensure that you will join the new organization on the best terms possible.

Merging Six Sigma And The Balanced Scorecard
By: Tony Jacowski | 25/07/2008 | Management
Every business leader wants to take their company to higher levels of profitability. This is accomplished by taking all stakeholders on the route of satisfaction by providing good value products or services. In this attempt, improving existing processes and developing new processes or products wherever required is one solution that a Six Sigma initiative can bring about.

Six Sigma: Phases Of Benchmarking
By: Tony Jacowski | 25/07/2008 | Management
On a Six Sigma project, you would generally face questions such as: how well is your organization doing? How do you compare to others? Are the best practices being used? - and so on. But, the real question is who comparisons are being made with.

Tips To A Smooth Start At A New Job
By: Tony Jacowski | 25/07/2008 | Careers
You have begun your new job and you are already being sized up by your colleagues, who are forming their impressions of you! Remember that your attitude and behavior are what form your reputation.

Tips To Empower Your Team At Work
By: Tony Jacowski | 25/07/2008 | Careers
In today's competitive world, if an organization is to succeed, it is necessary for its managers to empower their teams. While it is not the only important ingredient in a plan for success, empowerment of the team is essential.

How To Earn Respect From Your Colleagues
By: Tony Jacowski | 25/07/2008 | Careers
It is always difficult to switch from one job to the other. People don't like to move out of their comfort zones. However, once you've made the move, it's important to start in the new job with a positive attitude, particularly toward your new co-workers.