Consumer complaints

In general terms complaint means an act of displeasure, a state of being dissatisfied, but legally a complaint is a legal form where someone files a claim. Where one party is not satisfied with the service of the other organization or person and claims relief for the damage caused.
To protect the rights of the customers, Government has amended certain rules and laws so that the rights of the customers could be protected. Government has amended six rights for the customers. The six rights are

• Right to Safety


• Right to Information


• Right to Choice


• Right to be heard


• The Right to Redress


• The right to consumer education

If these rights are not taken care of by an organization or a person, then a customer can file a legal complaint against it. Consumer Complaint forum has been introduced where a customer can lodge his complain online. Legal complaint can be filed by means of a complain letter which is a way of accomplishing one’s demand in a firm and respectful manner. A person doesn’t have to run from a lawyer to other to file his complaint. Online Customer forum is a platform where customers are provided with guidelines and advices for proceeding their complaints and filing it. This procedure saves time as well as money.
Customers are sometimes not aware of their rights and they are sometimes cheated and duplicated.So, there is a need to protect their rights.Consumer forum is a means to protect the customer rights. In a consumer forum a person has to register one’s complaint and should follow the advices given by the team of experts. This process is also gaining popularity here in India.
Initially people were not responsive towards their rights, but with growing popularity of complaint forum, consumers have become more responsible towards costumer affairs. Consumer Forum India takes due care of customer affairs.
Customer protection rights have an important economic dimension, as it embrace not only political freedom but also the freedom to lead a life with dignity, free of domination and discrimination. The consumer complaint aims to provide authentic and analytical help to those who are not aware of their rights.
A customer complaint legally helps a person to voice one’s opinion and claim its customer rights. It helps a customer to raise its voice against injustice. Customer Complaint tries to protect costumer rights by defending costumers towards malpractices, by prohibiting certain illegal practices.
Customer Forum India helps protect consumer rights through the means of campaigning, protesting and lobbying. It educates customers against corrupt and illegal practices. Consumer Forum India helps the distressed customers to gain some solace through experts’ advice and guidance.
The customer interest can be protected by encouraging healthy competition. There can be a healthy competition if there is cooperation between the customers and the corporates. Customer’s rights can be preserved if both the customers as well as corporates understand each others value. A cordial relationship will help in maintaining a harmonious environment in the society.