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It Offshore Outsourcing in Capital Markets

The paper serves as a guideline for IT managers planning to move development offshore. The issues discussed are from an outsourcer’s perspective. The focus is more on time and money (T&M) engagements as compared to fixed price (FP), because in FP there is little control of the outsourcer. The points discussed are based on the author’s experience in the investment banking (IB) or capital markets IT industry but should be applicable to other verticals. The paper isn’t about the merits of offshore outsourcing.

The various sections in the paper are IB IT industry traits, FP and T&M engagement definitions, typical notions on offshoring, issues observed in offshoring and suggested remedies, traditional vendor management department activities, recommended approaches to offshore-onsite team structuring, offshore-onsite project execution and reducing vendor dependency tips.

There are some traits of the IB IT sector which has made outsourced offshoring more challenging than others like supply-chain, retail and insurance. They are:
- Cost isn’t a very big factor in IT projects
- The business is very dynamic and requirements are never really frozen
- Technical challenges are demanding
- The organizations are less structured in their functioning
- Information/documentation is typically not easily available or shared

Offshoring

Outsourcing has probably always been the simple part, people have been doing it for years and the organizational systems are designed for it. But when it comes to offshoring there is reluctance in managers to do it. Some of the common fears or questions which managers have in offshoring their work are:

1. How do I manage team members so far away? Managers still feel it would be an overhead to plan and track work being done by team members far away.
2. My requirements keep changing so how do I delegate work? In the IB industry in many key areas the requirements are always in a flux and the time to market is very less. This does pose a challenge in segregating large and independent chunks of work.

Fleming Parker

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