KPO: India's Knowledge Process Institutions are similar to US Models

KPO Background:

Knowledge Process Outsourcing (KPO) is as the name suggests, the offshoring of work in high end knowledge based fields, such as law, accounts, finance, engineering, CAD/CAM applications, clinical research, market research, etc. Knowledge process outsourcing or KPO is the offshoring of highly skilled work which requires one to have expertise and specialty in a specific field of work.

India 's existing knowledge process institutions are much like those in the US and Europe . There are three main reasons for such similarity in knowledge process fields. Firstly many knowledge process fields are universal, i.e. their principles and the way in which they are taught are the same throughout the world, e.g. engineering, medicine, biotechnology. Secondly, India 's knowledge process outsourcing institutions have generously drawn from Western models. Thirdly India was a part of the British Empire until 1947, which subsequently had an influence on knowledge process outsourcing fields such as Law. For these reasons not only is knowledge process outsourcing possible, but further why India is the top KPO destination.

KPO Example: An analysis of Legal Knowledge Process Outsourcing:

Knowledge process outsourcing in Law is highly successful because the Indian Legal System is much like the US, UK and a sizeable part of Europe.

• Indian lawyers already have familiarity with common law doctrines,
• Indian attorneys with US/UK qualifications are in abundance,
• The Indian legal professionals are taught to analytically interpret the laws
• Indian laws draw from other similar legal systems e.g. US and are exposed to Common English Laws
• Fluent English speaking Indian attorneys

Knowledge Process Outsourcing to India a smooth transition:

With Western and Indian knowledge process institutions so similar, kpo offshoring to India is a very smooth transition. Law and Accountancy firms can thus implement knowledge process outsourcing methods by sending work to their professional equivalents in India. Once the work is completed by a lawyer in India a lawyer from the US can then review and approve the work.

Why KPO with VirtualEmployee.com?:

VirtualEmployee.com has access to specialist employees in any office based fields of work. With VirtualEmployee.com, you can outsource any office work in any field, including kpo fields. VirtualEmployee.com is a specialist kpo provider because VirtualEmployee.com recruits employees ideally qualified to work within the knowledge process outsouricing sector.

VirtualEmployee.com specialist for KPO?

VirtualEmployee.com does not provide “in house” employees for kpo vacancies. Rather VirtualEmployee.com recruits candidates from our local area of New Delhi NCR, (Capital of India with a population of 20 million). This gives you a vast pool of talent to select employees for your kpo vacancies. It is thus why kpo with VirtualEmployee.com is highly successful.

How does KPO work with VirtualEmployee.com?

The VirtualEmployee.com business model is to provide clients with employees who work directly with you. With VirtualEmployee.com your employee works from our office, where they are provided with all the office hardware they need to work directly with you e.g. new PC, printer, scanner, fax, fast internet connection, telephone with any countries local number, fast internet connection, web cam, headset…etc. Subsequently your Virtual Employee and you can have high levels of collaboration and this of paramount significance for the success of kpo.

Why is KPO more successful with the VirtualEmployee.com model?:

A high level of collaboration and interaction is particularly useful for kpo. Unlike other fields of work which do not require much employer-employee interaction, (e.g. data entry), the same is not true for knowledge process outsourcing. KPO is most successful when both employer and Virtual Employee have access to fast, easy and effective means of collaborating together. This is because kpo entails the offshoring of specialist positions; thus employer and employee may be required to work closely together. When knowledge process outsourcing with VirtualEmployee.com you will feel as though your employee is working physically from your office. Hence, the VirtualEmployee.com business model is ideally suited for the complex and unique nature of kpo offshoring.

KPO for anyone:

With VirtualEmployee.com even one man bands have the option of kpo. With VirtualEmployee.com there is no obligation to hire a kpo team; knowledge process outsourcing by hiring just one Virtual Employee is suitable. Furthermore, with the cost of hiring one full time and dedicated kpo Virtual Employee coming at a typical cost of US$895 per month the knowledge process outsourcing option is very realistic for anyone. Thus even one man lawyers and accountants can considerably reduce their burden and increase their productivity by knowledge process outsourcing with VirtualEmployee.com.

KPO: The Future:

KPO undoubtedly marks a sharp break from the conventional types of work one would normally associate with outsourcing. Nevertheless, despite the kpo sector being a comparative “new comer” on the outsourcing scene, it has thus far been highly successful. The kpo sector is set to witness considerable growth in the coming years. The potential of kpo is undoubtedly groundbreaking; how synonymous knowledge institutions in the West will become with the word “KPO” nevertheless remains to be seen. However, what is certain is that where outsourcing was previously reserved for call centers and programming, kpo is now commonly pursued and further in previously unthought-of of fields. The  knowledge process outsourcing sector is expected to grow at 45% more than even the 25% anticipated for the BPO sector.

Knowledge Process Outsourcing: The Statistics:

GlobalSourcingNow reported the following for the kpo industry:

• KPO is projected to be a USD 17 billion by 2010.
• KPO will be worth USD 12 billion in India alone.
• From 2003 to 2010 the KPO industry will have grown by 45%
• KPO expected to employ 250,000 professionals in 2010.
• Only 25,000 professionals in India currently work in the KPO field.

More KPO statistics:

• The cost of an approximate patent application in the US is $10,000 to $15,000. By KPO offshoring 50% can easily be saved.
• A chip design engineer with 5 years of experience is about $7,000 a month. By kpo offshoring to India the same employee can be hired for US$1,200 a month.
• KPO savings for positions such as PhDs can be as much as US$60,000 TO us$80,000.
• Evaluserve projects India will have a 70% of the world wide kpo industry.
• Kpo offshoring of engineering services in FY05 accounted for only $10-$15 billion. The kpo engineering sector is expected to grow to $150-225 billion by 2020. Engineering kpo in India is expected to take 25% of this market.
• India’s share of kpo engineering is expected to increase from 12% to 30% by 2020.
• The KPO engineering sector in India could exceed $40 billion by 2020.
• India is the most preferred kpo destination. This is predominantly because kpo offshoring to India has low cost and a huge technical talent pool.
• Kpo examples: American Express, Citigroup, GE Capital are jus some of the companies that choose India as their preferred kpo destination.