The Face of Globalization: Contact Center Outsourcing

There is a sense growing in today’s global industry that contact center outsourcing is just the first step in a series of steps, in the journey towards a truly global economy.

Our concepts of state are starting to erode. Money in short, knows no boundaries of race or nation. Money infiltrates all national boundaries. Business deals do not have any other real loyalties to these concepts of nation or values. That’s a sad fact, but the truth is money is where most if not all business men’s loyalties lie. Contact center outsourcing is just one of the symptoms of the vast and true globalization that looms in the horizon.

If globalization is really about interweaving the economies of nations in order to unify the market, then there is no stopping the rollers of this process from paving over the market landscape of the occident. So many people in the United States have already lost their jobs due to the recession that started there. They also have to face this other problem of offshore outsourcing that takes the jobs away from the information technology graduates in the country and gives it away to third world information technology graduates whose salary is less than half of their first world counter parts.

Money has always been equated to gold. It is merely a symbol for how much gold there is in a country’s treasury. However this concept has long been forgotten and the economy has grown to become a large complex monster that spans continents with a million mouths, stomachs, brains, and tentacles.

So what is role does contact center outsourcing play in all this? Three very important things:

First of all, it is the proof; finally that globalization should be a two way concept. In the past it has just been mostly a one way flow. Bigger, industrial countries with so called transnational companies sell their products to smaller countries around the world. Now, we can finally see how globalization can also work against the industrial countries and work slightly in favor for the third world countries.

Secondly, information technology is starting to evolve in such a rate that physical distance is no longer becoming a gulf for doing business. This technology is going to change how other business sectors are going to function. With even more advancements come more offshore opportunities.

Third, the globalization is starting to increase the industry’s fluidity. Boundaries are being eroded as time. History shows us this. But now the process is going to increase speed exponentially.