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Rule #1: Act Like a Lady—nine Tips to Help Hillary Clinton Win the Presidency

Albuquerque, NM (February 2008)—The 2008 presidential campaign has already been one to remember and it will only get more interesting. Perhaps no candidate’s campaign has been as closely scrutinized as Hillary Clinton’s, whose every move seems to be picked apart by her fellow contenders and the press. And as Barack Obama continues to rack up one victory after another, many are wondering how Hillary will deal with the pressure. After all, in this “damned if you cry, damned if you don’t” society, her options seem severely limited.

Roxanne Rivera—a woman with years of experience in a male-dominated industry—warns that Hillary should handle herself with the grace and poise of the fiercely intelligent candidate that she is. Otherwise, she will be tagged with the b-word once and for all, making it difficult for her to win the Democratic nomination.

“There has been much debate throughout the campaign about whether or not Hillary should play up her femininity or whether she should just try to fit in as one of the guys,” notes Rivera, a former spokesperson for the New Mexico Republican Party whose website, www.nocryinginconstruction.com, is a great source of information for any woman currently working or planning to work in a male-dominated industry.

“Many have commented that she is fighting a lose-lose battle. If she is stern and serious, she is portrayed as an ice queen. If she shows her sensitive side, she is seen as weak, or worse, manipulative. Sure, these are ridiculous stereotypes, but they’ve been bandied about quite a bit. But what everyone seems to forget or ignore is that there is a reason that Hillary has been so successful: She is a strong, determined, intelligent woman. And I think she should definitely embrace her femininity.”

Rivera knows what it’s like to fight for success in a male-dominated industry. For twenty-two years she worked with mostly men as the head of her own construction business. She has also spent a significant amount of time researching women’s roles in male-dominated industries and interviewing well-known women who are serious players in their respective testosterone-laden arenas. Her website presents some of the fruits of that labor as it explores her own and other women’s experiences surviving and thriving in industries ranging from construction to engineering to academia.

“Hillary is the perfect example of what women can achieve in the ultimate male-dominated industry: politics,” says Rivera. “I think many women feel as though she is representing everyone in our gender. That’s only natural. My fear, though, is that as the race gets tighter, she may feel backed into a corner and use tactics that will cause voters to lose focus on the strong, successful woman that she is. I think Hillary should strive to be herself as things go down to the wire, and her femininity is a big part of who she is. I don’t think she should play down that fact.”

Here, Rivera offers some tried-and-true advice to Hillary from one woman in a male-dominated industry to another:

Acting like a lady will take you far. Former British Prime Minister Margaret Thatcher was known as a “lady” even while she met the challenges of her office head on. And being a lady didn’t mean backing down from a fight. (One Soviet newspaper of the time even called her “Iron Lady.”) Believing in yourself and in your inner strengths will set you apart as a lady. A lady knows and keeps her boundaries, has infinite grace under pressure, and takes care of herself. A lady never ridicules or bashes other women or men. A lady makes people feel at ease in her presence.

“I think these are rules to live by for any woman and especially for the one running for president,” says Rivera. “Those aspects that define a lady are what will set Hillary apart from her competition. Jacqueline Ingrassia, the first female to win the Triple Crown, said of her career in the male-dominated world of horse racing, ‘It has been a delicate balance of standing up for one’s rights while maintaining dignity and class.’ Those two things—dignity and class—are what can take Hillary to the top.”

Don’t be afraid to say no. At a time when Americans are looking for a presidential candidate who has all the answers, it can be dangerous to decline to answer a question. Hillary is and has already been faced with questions that are purely based on the assumption that she might have a hard time making tough decisions as a president simply because she is a woman. Should she answer all of them? Not necessarily, says Rivera.

“Women tend to answer every question asked of them because they do not want to be perceived as incompetent or uncooperative,” she explains. “I suspect this is a challenge that Hillary has faced. On more than one occasion men made assumptions about how good a job I could do in the construction industry because I am a woman. When Hillary is faced with questions that are being asked of her simply because she is a woman, I think she should think before she speaks and weigh the pros and cons of answering. She’ll have to set specific boundaries for herself in this area. Sometimes those types of questions will warrant an answer and sometimes silence will speak louder than words.”

Know how to pass the “Can She Take It?” Test. A couple of weeks ago, the big debate with regard to the election wasn’t who had the best answer to this or that question or who has the best healthcare plan or the best plan for getting out of Iraq. No, the big question on the news was: Did Hillary cry or didn’t she cry? It happened after Hillary seemed to tear up while answering a voter’s question about how she kept going during the campaign. And the great debate began. Rivera says the hoopla that resulted was all part of what she calls the “Can She Take It?” Test.

“The best way to handle the ‘Can She Take It?’ Test is to continue to answer the questions she is asked as openly and directly as possible just as she did,” says Rivera. “Even though ‘No Crying’ is one of my mantras for women, the important thing to note in this situation is that it doesn’t matter whether Hillary teared up or not—and let the record show that several U.S. presidents have cried during speeches!—but rather that she stayed on message and gave a meaningful, honest answer. I’ve found that men, in particular, respect this kind of directness and honesty. And I think if she continues to answer questions from both reporters and voters with those sentiments intact, she will pass the ‘Can She Take It?’ Test every time!”

Let your emotional intelligence show. Hillary and her opponents have each established that they can be politically smart and manipulative when they need to be. But Rivera says that demonstrating her emotional intelligence will set Hillary apart from the other candidates. Essentially, emotional intelligence is the ability to interpret your own feelings and emotions, gauge the feelings and emotions of others, and then use that information to guide yourself and others toward specific goals. In his book Emotional Intelligence: Why It Can Matter More Than IQ, Daniel Goleman found that women tend to be more empathetic than men and are better at relating and interacting with others.

“One of the realities Hillary faces in the male-dominated race for president is that she is held to a higher standard than her male counterparts,” says Rivera. “She is more critically evaluated and is under more intense scrutiny. Fortunately, as a woman she is better able to sense emotions, adapt to situations, and nurture her relationships with potential voters. I think people want a president who cares about their well-being. If Hillary really uses her emotional intelligence to show people that she understands and empathizes with them, she can be viewed as a caring woman who really understands what we Americans are feeling and going through. And she can use that information to become a great leader.”

Be flexible. Sure, people want a decisive leader, but as the current administration has shown us, decisiveness for its own sake can get us in a lot of trouble. Continuing to back a decision—the war in Iraq, for instance—without being willing to consider that other alternatives could work can result in scary consequences. Americans want a decisive president, but they want a reasonable one as well. And when people think of a “reasonable” person, they picture someone who thinks rationally, has perspective, and is able to accept her fallibility. A reasonable person exercises sound judgment and has a healthy skepticism.

“I think more and more people are viewing President Bush’s unmovable stance on Iraq as being unreasonable,” says Rivera. “Hillary needs to demonstrate flexibility in her beliefs and show the ability to accept the unpredictability of life. She’s often criticized for voting for the war in Iraq back in 2002, and I think she’s right to explain her reasoning behind the decision she made then and the reason she no longer holds those positions. It’s a great opportunity for her to show her ability to be flexible and to make decisions based on what’s really going on rather than on a best-case-scenario situation.”

Always be open and honest. In her political career, it’s likely that Hillary has encountered her share of rude, chauvinistic, stubborn, and unthinking men. Hopefully, she realizes such behavior isn’t characteristic of all men. The candidates she is up against have good reason to try and trip Hillary up any chance they get, but in order to appeal more to male voters, she need only share her thoughts openly and honestly.

“If you talk to men honestly and with consideration, they will open up and become less rude, less stubborn, and less unthinking,” says Rivera. “Men, just like us women, like it when someone else is curious about their thoughts and opinions. Ask them what they think about an issue and watch them open up. Be straightforward when you share your feelings and thoughts. When men know that they are being dealt with in a straightforward manner, they will respect you.”

Don’t try to think like a man. Hillary has a tough battle ahead of her in that she has to appeal to voters—both men and women—who may not be sure what it will mean if a woman is elected president of the United States. It’s true that she has had more success winning over women voters than male voters—for instance, in a recent USA Today/Gallup Poll, 50 percent of men said they wouldn’t vote for her for president compared to 36 percent of women—but that doesn’t mean she is doing anything wrong. She shouldn’t try to start thinking like a man in order to figure out how to appeal to more male voters. If she does, they’ll know in a second what is going on and will immediately call her out for being insincere.

“Hillary can still ‘think’ like a woman and appeal to men at the same time,” insists Rivera. “I did it every day in my construction business. My advice for Hillary would be to remain open to the opinions of the men she encounters and to develop a good sense of humor around them. She also shouldn’t be afraid to laugh at herself when a time calls for it. Hillary can use her experiences as a woman to help her approach issues from different perspectives, and I think that is something that male candidates will have trouble doing. Hillary has the advantage of being a woman while also having the emotional intelligence to better understand why men react and act the way they do.”

Learn the intricacies of male/female dynamics. If Hillary is going to be successful in this male-dominated field, she will need a good understanding of how men and women interact. “Here’s what I have learned about men and women during my career: I think men benefit more from male/female relationships than women do,” says Rivera. “Men enjoy the nurturance of these relationships and enjoy ‘confiding’ in women. I’ve also noticed that women are less brutally honest and direct than men. I like the male directness I’ve encountered over the years because I always know where I stand with a man. And both men and women need to feel respected. If potential voters, regardless of gender, feel that Hillary respects their ideas and their feelings, they will learn to like and trust her.”

Reach out to other women. Her fellow women will be an important asset for Hillary. Many women are still trying to decide who they should vote for. Hillary should embrace those female supporters that she has already won over in order to garner more support from other women voters. Women are great sounding boards and the more Hillary can interact with and learn from them the better.

“Ever heard the idea that people vote for the candidate they would enjoy having a beer with?” asks Rivera. “Well, I think that idea holds true with female voters. I think they will find Hillary more appealing if they feel like she would make a good friend for them. The benefit is that the same characteristics that men find appealing—a decisive nature and honesty, for example—women also find appealing. I think there is a special excitement among women during this political time, because we are seeing one of our own up there taking on the men without batting an eyelash. In the end I think women are sure to be Hillary’s biggest support system, and she should embrace that!”

“This is an exciting time for all women, especially those who are working in male-dominated industries,” says Rivera. “Women have been fighting long and hard in order to get the respect we deserve, and if America elects a woman as president, that will be a huge victory for womankind. Yes, I believe Hillary can win over male and female voters. To do it, she need only let go of the attitude that she is a woman competing ‘against’ men, and think of herself, instead, as a competent, intelligent candidate who happens to be a woman not afraid to embrace the femininity that makes her who she is.”

Charity Hand

About Roxanne Rivera:

In 1981, using a personal savings of $1,200, Rivera co-founded a sole proprietorship construction service business and grew it to a $13 million company that incorporated in 1989. She oversaw all operations and up to 100 employees plus subcontractors in three offices throughout New Mexico. She wrote, marketed, and secured multi-million-dollar contracts in both the government and private sectors.

Rivera’s key clients included the US Army Corps of Engineers, White Sands Missile Range, the US Air Force, the Defense Threat Reduction Agency, the Department of Defense, Los Alamos National Laboratory, Intel, General Electric, Ethicon, and Rockwell International.

Her construction firm received numerous small business awards, including two Small Business Administrator’s Awards of Excellence and several nominations for Small Business Prime Contractor of the Year. She was named Female Executive of the Year by the National Association of Female Executives in 1995. Her firm was listed in the Top 500 Hispanic-Owned Businesses in the United States for five consecutive years.

Rivera has been appointed to several national advisory committees, most recently appointed by Secretary of Labor Elaine Chao to the National Advisory Committee on Ergonomics where she was the only businessperson on the committee.

She has served on both the Association of Builders and Contractors and the Associated General Contractors Boards of Directors. She also served on the Board of Directors for the University of New Mexico Construction Program Advisory Council, which she helped to found. Rivera has been an active community leader, currently serving on the board for the YWCA, and has worked extensively with ARCA, the Association for Retarded Citizens of Albuquerque.

Rivera has also spoken at and conducted seminars throughout the country with regard to Communication in the Construction Industry and Women in Construction.

Currently, she serves as CEO of Syntactics Communication Skills, LLC, a company that offers presentation and speaking skills training and coaching to executives at every level. In addition, she provides corporate consulting through KEYGroup®, an international consulting, training, and assessment firm based in Pittsburgh, PA.

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