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The Customer is not Always Right!
Author: Jeff Murphy  | Posted: 31-03-2008 | Comments: 0 | Views: 5 | Rating: (50)  (?) 
So, what does it mean, "The Customer Is NOT Always Right!"? It means simply this. Customers are humans and humans make mistakes. We must treat them with respect, listen and consider seriously their complaints, input, and ideas, but we must also demonstrate, with proper candor, the truth about a given situation and help them discover that truth. In other words, we cannot always take customers' feedback cart blanch. It may not provide the best result and possibly destroy any respect the customer has for you and any hopes for a mutually beneficial relationship. Allow me to illustrate with an example.
I recently had a customer purchased a solution from our company. It was the first time this client had worked with us and we wanted to make an excellent impression. We delivered early and the project was up and running quickly. The customer was elated. After about the week the solution began to have some intermittent problems and not function properly according to the customer. This solution relied heavily on the environment in which it was placed to run properly and the customer demanded a complete revamp of the solution immediately. Now, if I had taken the attitude of "The Customer Is Always Right!", I would have provided a new project solution right away. But, that would have proven disastrous.
Once we had a consultant inspect the situation, we discovered, the environment in which it was running was incorrectly configured by the customer and a change needed to be made to the customer's environment. If we had provided another solution, the same issue would have occurred, creating delays in performance, more customer dissatisfaction and frustration with our company. As it turns out, the client now has great respect for our knowledge and understanding of the complete system and has since ordered additional projects for other environments. Please note; we had to tread lightly and not shove this in the customer's face. We had to swallow our pride and allow the customer to "discover" he had made a mistake. If you can do this well, WOW, the results you will achieve!
The customer is not always right, but they are always the customer and should be treated as such!
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Article Source: http://www.articlesbase.com/sales-articles/the-customer-is-not-always-right-374170.html
 About the Author:Jeff Murphy is President of Halo Group, Inc. a technology consulting firm specializing in customer relationship management, custom applications and integration. He has over 20 years of experience in leadership, business development, and operations. For more information call (502) 657-6469 or on the web at www.halogrouponline.com.
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hii my sister of age 26 years, loved a guy 3 years back, my parents were not supportive to this, later because of this she lost her academics for 1 year after that sith struggle she managed co pass out, she is still loving him but he is not..now she lost her job.my sister doesnot respect my parents daily there will be quarell between my mom and my sister. my mom will be crying always. now i dono what to do please help me to correct the situation in my family.
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By: crystalclear | 23-08-2008
Oh my gosh, where do I start? I need help in the worst sort of way. I am 48 years old. Life started out fine, up until I was 5 years old. Then my brother was born. He nearly died at birth and it was months before he could come home. He is mildly mentally retarded. From the time my brother was born, me and my sister ceased to exist. Everything revolved around my brother. When I was seven, I was sexually molested by a neighbor. It was never talked about. I never had any counseling afterwards, it was 1967 after all. Then a couple years after that, my dad started beating me and my sister. And it was over the stupidest things, like once I forgot to put bannanas in his cereal and he knocked me to the ground and kicked me in the stomach and back until I think I went unconscious. He would whip me and my sister so bad with a belt, that we'd lock ourselves in the bathroom, putting cold cloths on our welts and plot how to kill him. 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The farm was split between my Aunt...she got 50%, my sister got 16 1/3 percent, my brother got 16 1/3 percent and I got 16 1/3 percent thereabouts. I should go back to my Mother at this point. She never forgave my dad for cheating on her and harrangued him and his parents until the day he died for money. They were wealthy, her family was poor. She felt that they should fully support my brother, even though dad was on his third wife. My dad's parents bought everything for my brother, land, a nice home, a garage, a barn, a vehicle. When they died they left us all money and the farm. It was not enough though. It is never enough when it comes to my brother. They stipulated that the farm should never be sold, that we would start a corporation together and the land and everything is all under all our names in deed and title. My Mother was mentally unstable. She was always threatening suicide. One time I had to call her Mother over to help me because she was sticking her head in the oven, trying to commit suicide. I was 14 then. Once my dad came to visit and they got into a fist fight and she was screaming for me to call the police and I had to have the police come and drag my dad away, crying. I lived through horrors that nobody should ever have to live through. I became an alcoholic and drug addict, until at 28 I overdosed and nearly died, I had a mild stroke. That was enough and I've been clean and sober ever since. Flash forward to today. My Mother has gotten even worse. She's now 74 years old and has craziness going on that makes her younger days seem sane. It started when land prices skyrocketed down here. She decided she was going to make us all sellout, so she could have my brother's share of the farm to take care of him. We're talking probably $750,000 a piece but taxes would come out of that. 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I'll never know. I'm sure by now, you think I am a pretty pathetic person. It's not like I haven't done my "time on the couch". I've had years of therapy. It's like it never gets better. I'll think that finally, I'm going to get to be happy. Then something else happens. There is so much drama in my life, it could easily become a Lifetime Movie. People have even told me that I should write a book. Especially about my Mama Drama. I tell them I couldn't write a movie about her...she'd SUE ME. I mean seriously, how many people have Mother's that try to sue them. And she still hasn't given that up. She just hasn't found an attorney that will sue me to MAKE me sell my land. I expect anytime for her to put on a Pamper and drive the thousand miles down here to try to assault me or kidnap me and hold me hostage till I sell. It wouldn't surprise me at all. She's that nuts. So does anybody have anything to say that might at least make me feel better. 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I'm looking for a ann landers article from about 8 ...
By: gary | 23-08-2008
I'm looking for a ann landers article from about 8 years ago that spoke of a lady that shopped in a store but they did not take care of her so she is now the lady the will never return
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