Excerpt From The Art Of Managing: Conflict Behavior Styles
Conflict occurs in situations in which people are interdependent, seek different outcomes, favor different methods to the same end, or perceive others are interfering with their ability for rewards or resources. A person's behavior in conflict situations can be described by two basic dimensions-assertiveness and cooperation. Assertiveness is the extent to which the team member attempts to satisfy his own concerns. Cooperation is the team members attempt to satisfy the other person's concerns. There are five specific methods of dealing with conflict using these two dimensions: competing, collaborating, compromising, avoiding, and accommodating. Each one of us has a tendency for one or more behavior styles depending on the situation.
When teams form, there will be conflict. Any time there is more than one person, you will have conflict. How do you handle conflict?
Understanding the style with which you are comfortable is important when you are dealing with conflict with one person or in a group. For example, if avoidance is how you deal with conflict, when it arises, you will shrink back, saying to yourself, "I don't want to do this." Your thoughts might go like, "It's bad enough when it happens with my spouse, but I don't have to do it in my job."
Keep in mind that there are times when every one of these behaviors will appear in each of us. For example, we would not have sports without competitive conflict-football, baseball, basketball, hockey, golf. People get a charge out of this type of win/lose competition. Each behavior has value, depending on what you need in a given situation.
Conflict has value. If you discourage conflict, you will have trouble building good teams. If everyone always agrees, we go along and it's boring and predictable. But what if you don't want yelling, screaming and hitting? That kind of conflict scares me. It reminds me of my childhood. But, when we talk about conflict, we are really talking about our differences. Our differences are who we are. Knowing that each person is different allows us to go into a group or team with the understanding that everyone will have different opinions and thoughts. But if we think everyone is the same, we will be really disappointed and hurt when someone differs from us.
We each have the responsibility to be aware of the differences and uniqueness in each of us. Conflict is good. Be open to differences. Until each of us can say, "Tell me what you think; let me hear what you think; and, why do you believe what you think," then the conflict will continue to be competing. Using inquiry and questions to find out more about the other person will give us understanding and compassion.
Teams that have a good understanding of conflict management work effectively and learn to trust others. These people work together effectively in other subgroups, are more task oriented, demonstrate increased satisfaction, and work toward better decisions. "The Art of Managing...How to Build a Better Workplace and Relationships" helps you define your behavior in conflict situations.
(ArticlesBase SC #179597)
Difficult Conversations: Unhealthy Behaviors
Having a hard time talking about your diet or weight loss goals? Harvard lecturers give you tips and advice on how to talk to your friends to avoid fights or conflict. (02:25)
How to Manage Team Conflict
Workplace anger is not exclusive to postal workers anymore, learn how to manage with conflict within your team (01:38)
Managing Teen Conflict
How to manage teen conflict (03:15)
How to Find and Navigate around the Vista Device Manager
Learn how to find and navigate around the device manager in Windows Vista (all versions). (02:08)
How Stress Impacts Behavior
How does stress affect behavior? Dava Money discusses the many issues surrounding stress causes and management. (00:42)
Speak when you are angry and you will make the best speech you will ever regret. If you answered yes to the title question I am sure you have realized the truth in this quote by Ambrose Bierce.
Improving memory is not something that is done by magic. If you don't use it, you will truly lose it. That's why it's a good thing there are professional cognitive development services such as those offered by Happy Neuron to help you take charge of your mental health.
An emotional belief is a very powerful part of who we are as people. These emotional beliefs dictate what we experience in this world. So why would anyone want to re-pattern or change one of these beliefs?
Debt elimination and financial security are two areas that go hand-in-hand and everyone needs to prepare for continued difficult times by focusing on improving their own financial situations this year. Relying on the same old credit system will only make things worse. No matter what any government does, you will only become secure if you personally start living with a cash system again. Credit Cards are actually DEBT cards; but that sounds bad so that term is never used. Think about it. Every ch
Adult survivor of child abuse learn how to harvest life gracefully and found purpose in life
Wallet is an item that is carried by almost men in order to store their money as well as important information. However, many men have tendency to overload their wallets with unnecessary things, which in turn may easily draw the attention of thieves, thereby sometimes resulting in identity theft and its after effects
Self-Love is the foundation of your life. It creates the limits (or limitlessness) of ALL you experience. Do you love yourself enough to live a spectacular life?
Slow, word-by-word, critical reading is an essential part of some reading tasks. However, when time and purpose is being considered, you must learn to adjust your reading speed and effectiveness. Thus, speed reading is not applicable to all types of reading situations. Learning the skill will, however, enable you to add an additional dimension to the scope of your current reading skills.
What can a little boy smiling in a department store window teach you about how to find happiness? It has nothing to do with being filthy rich, and the science backs it up.
Conflict occurs in situations in which people are interdependent, seek different outcomes, favor different methods to the same end, or perceive others are interfering with their ability for rewards or resources. A person's behavior in conflict situations can be described by two basic dimensions-assertiveness and cooperation. Assertiveness is the extent...
Our environment and relationships in our life affect who we are today. Up until we begin school, our families have the biggest influence on our lives. Our basic personalities are formed by the age of three, and we develop into little human beings by the age of six. Once we...
Successful business relationships are built on honesty and emotional maturity. By developing good advocacy and inquiry skills and making progress of understanding and working on eliminating your shadow, your behaviors become more compassionate toward others. Personal mastery is not only working on Self, but also a willingness to get to...
For a business to meet the demands of society, it must obtain a competitive edge in the market. Competition can erode a company's advantage, or share of the market, and reduce its profits. Competitive advantage comes through efficiency and effective management functions. For example, efficiency means improved processes such as...
0