The use of Voice Over Internet Protocol (VOIP) has grown rapidly, but not rapidly as expected in the small business world. Anyone who knows anything about business or information technology had an idea that there would be issues with medium to large businesses that already had an established telecommunications and information technology infrastructure.
Where most of us have been disappointed is in the small business arena. This market is where most providers and retailers thought they would get the best penetration, I know I did.
So why have small business not embraced this cost effective solution? The answer to this is somewhat simple, but just as simple to solve.
1.) Lack of education and knowledge of how VOIP works and what it is.
Myths prevail about VOIP, some of these myths have merit, but others do not. The ones with merit can be overcome with education. This is the job of the Telecomm and IT Provider and Consultant. Sit down with the customer and ask them their fears. Look for answers to elevate those fears, but do not make up answers. There are times when these fears should and will apply to a client. In which case the proper risk assessment needs to take place and be presented to the client.
2.) Retailers and providers of VOIP services selling a "one size fits all" service.
Most residential customers can be satisfied with this type of catch all, but home based business and small businesses that have larger data requirements and high call volume and transmissions may not be happy with the quality.
Most VOIP retailers do not take the time to conduct and audit of current services or expenses of the customer. They throw the hype at the customer and hope they bite. High Trust Sales is a must in any business. A quality Telecomm and Information technology solutions provider and consultant will make sure he does a complete analysis of every customer whether residential or small business.
Every customer can be unique and has unique requirements. All residential and small business customers do not necessarily have the same requirements like standard phone service to worry about. Some residential customers are home-based business owners, like I am, that require special needs such as larger bandwidth of the data carrier to compensate for the added voice requirements.
It is up to the Solutions Provider and Consultant to review these needs. In fact sometimes the customer does not realize these extra requirements. That is the job of the Telecomm and IT Solutions Provider and Consultant.
Joseph Brochin
www.Brochin.net
888-207-4784
910-546-3489
Joseph.Brochin@Brochin.net
http://www.brochin.net/blog
- Related Videos
- Related Articles
- Ask / Related Q&A
Que Es Voip
De: Andres Sanchez | 05/03/2009 | VoIPVoiP (Voice Over IP) o Voz sobre IP describe una serie de protocolos y estandares que fueron originalmente desarrollados con el fin de poder digitalizar las llamadas telefónicas para hacer un uso más eficiente de las redes conmutadas por circuitos existentes sobre las cuales no solo correran las llamadas telefonicas sino que se puede merger con las redes de datos y disfrutar de multiples servicios orientados a la comunicación.
Nortel Eleva El Estándar En El Mercado De Voip Softswitch Para Operadores En Supercomm 2009
De: Market Wire | 26/10/2009 | Informática y tecnologíaNortel CVAS reduce el costo de propiedad y aumenta los ingresos para los proveedores de servicios con los nuevos avances de hardware y software para el softswitch para operadores IP de la plataforma CS 2000 líder en el sector.
Monema Lanza Servicio De Centralita Voip Drag&Drop En Internet
De: monema | 22/10/2008 | VoIP22/10/2008 - Monema Communications hizo público hoy el lanzamiento de TamTam PBX, una centralita telefónica alojada en Internet configurable con herramientas drag&drop. TamTam PBX está disponible para usuarios finales y distribuidores a través de un programa de marca blanca.
Parametros De Configuracion De Voip En El Nokia N95
De: Enrique Segundo Salazar | 13/11/2009 | VoIPComo configurar en Nokia N95 como Teléfono IP, para poder tener mas autonomía y movilidad en la organización
¿Le interesa a usted conocer la telefonía del futuro y disfrutar de todos sus beneficios ?
De: José Roberto Marroquín | 16/12/2007 | VoIPActualmente la tecnología está cambiando a pasos agigantados, por eso tenemos que estar siempre informados de todos los avances que se van dando principalmente en este campo de las comunicaciones que es tan vital para todo tipo de relaciones.
Fhtm En Tiempo De Recesion
De: Manuel Rodriguez | 19/07/2009 | Marketing en InternetYo crei que fhtm era un fraude, una piramide de la cual solo los de arriba se beneficiarian. pude comprobar por mi mismo que estaba equivocado.Fhtm es un negocio de network marketing que desafia la logica con su plan de compensacion, que recompensa el esfuerzo de toda aquella persona que quiere una vida mejor para el/ella y su familia.
Innovacion Disruptiva
De: carlos | 26/11/2008 | OtrosPor el lado de la demanda, la disrupción ocurre cuando las empresas emergentes usan nuevas tecnologías y nuevos modelos de negocio para sacar de su equilibrio a los que lideran el mercado
Telefonía Para Empresas: Usos Y Beneficios De La Centralita Ip
De: mariajul | 25/11/2009 | VoIPLas empresas buscan, de modo cada vez más estudiado, minimizar los costos de una inversión y maximizar el beneficio que la misma pueda traerle. En esta línea, una inversión en tecnología es prácticamente la única opción para las empresas en expansión e inclusive, aquellas que se encuentran consolidadas.
How powerful is personal contact in business
By: K James | 04/01/2010Personal contacts are powerful in any major business. For small businesses, personal contacts even serve as a life-line, and without proper contacts, a small business can crash or not bring sufficient profits.
Benefits and Risks of Off-The-Shelf Companies in UK
By: Winston Jenkins | 04/01/2010When you want to start a company in the UK, you have two choices. You can either form a brand new company or you may choose to buy an off the shelf company.
Things to Consider During Company Registration
By: Winston Jenkins | 04/01/2010Thinking of risking a dip in the entrepreneurial waters? This may just be the right time. According to a recent economic survey by The Entrepreneurs Board, small entrepreneurs are more likely to pull the country out of recession when compared to government measures and aid packages.
Important Tips for Small Business Set Up
By: Winston Jenkins | 04/01/2010A small business is generally defined as a business that had fewer than 100 employees. Small businesses are generally partnerships, privately owned or sole proprietorships. Interestingly, the recession seems to have brought out the best in the entrepreneurial skills of people who were happy to work for others until now. Hence the burgeoning desire to set up small businesses.
Small Business Accounting – A stepping stone to success of business
By: Alvis Brazma | 04/01/2010As a small business organization it is mandatory for you to realize the immaculate and on time small business accounting lest you will have to suffer a huge loss every time.
Five Reasons to Consider the MBM DestroyIt 2403 Cross Cut Shredder
By: Jeff McRitchie | 04/01/2010The DestroyIt 2403 Cross Cut Shredder gives you a high level of document security with desk-side convenience. If you are looking for a deskside shredder with a lot of power and security to spare, here are a few great reasons that you should check out the DestroyIt 2403 today.
Five Great Features of the DestroyIt 2360 Cross Cut Shredder
By: Jeff McRitchie | 04/01/2010DestroyIt 2360 Cross Cut Shredder offers you high-security, high-power document shredding a mere arms length away. Here are just a few of the great reasons that, if you are searching for a deskside shredding solution, you should check out the DestroyIt 2360 today.
Five Reasons to Check Out the Destroyit 2260 Cross Cut Shredder
By: Jeff McRitchie | 04/01/2010The Destroyit 2260 is a small but feature laden shredder that is perfect for Deskside personal use, giving you top notch security and convenience. Here are just a few of the many reasons you should check out the Destroyit 2260 today.
Business, Ethics, And The Law
By: Joseph Brochin | 12/01/2007 | BusinessThe primary objective of a business is to make money. Why would an individual or group of people start a business if he did not want to make money? An argument that is generated by some is: "Should profits be the only function of a business?" The desire for businesses to...
VoIP & Small Business, What Happened?
By: Joseph Brochin | 18/09/2006 | Small BusinessThe use of Voice Over Internet Protocol (VOIP) has grown rapidly, but not rapidly as expected in the small business world.
Virtual PBX and Expense Management
By: Joseph Brochin | 01/09/2006 | VoIPWith a Virtual PBX system can be easily scaled either way to provide you a PBX system that your business needs.
Consulting is Not Just for Big Business
By: Joseph Brochin | 16/07/2006 | Home BusinessTake your business seriously and outsource what you do not know how to do. This will save you both precious time and money (and headaches).