Review of Contact Center Software Performix Performance Management

The global expansion of the customer service industry and the advancement in technology has significantly increased people’s expectations. It is therefore critical that your company meets all goals and embraces the latest software ideas. IEX Corporation has developed a programme known as Performix Performance Manager which will help you to considerably reduce administration time, allowing you to focus on your business needs.

The programme supplies businesses with an incorporated scorecard which helps with the consolidation process and reduces the amount of wasted paperwork. The scorecard details the performance records of all of your staff and also allows the employees themselves to monitor their performance records. Everybody can see whether or not they are meeting targets and the areas that they need to really focus on.

There are a number of different programmes included in this package which include the following:

Performix Development Manager: this allows you to include training teams in your performance figures. You can monitor the training process to see how the new recruits are getting on and which ones really stand out. This not only allows you a complete overview of your business, but also cuts down on training costs as your new employees can see for themselves how they are doing.

Performix Evaluation Manager: this programme will supply your company with online evaluation forms as well as reminders to those who have not filled theirs out. Your employees can download them and complete them when required. You can write your own questions and customise the entire process to your needs. You are able to retrieve any employees evaluation records at the touch of a button and this evaluation can be interlinked to performance records and annual appraisals.

Performix Recruiting Manager: this programme allows you to computerise, monitor and improve the entire hiring procedure. You will be able to ensure that only the right people get the job and maximise their potential – again saving time and money. The Recruiting Manager makes the procedure of hiring new staff a lot quicker and more efficient. You can even sort out which candidates are not performing as well as they should within the first week by comparing their statistics with each other’s and previous candidates.

Workforce Management System Integration: this management system will help you to install any new Performix programmes. You will be given access to information on TotalView which allows you to monitor your key performance indicators (KPIs). You will be able to synchronise information about each call centre agent and performance related information which like many of these programmes cuts down on the need for vast paper trails. You data will be a lot more accurate as well as easier to retrieve.

The benefits of Performix Performance Management are obvious and without it, you run the risk of your business falling behind others who invest in this latest technology. In today’s developing technological world, you can’t afford to have anything but the latest arrivals to help you streamline your business and cut costs. Performix have proven results and offer excellent solutions for all of your business needs.