Turning Managed Services (MSP) into a Protable Reality

As veterans of the army and the IT industry, business partners Dale Walls and Duane Wagner are used to counting on their wits and coaching the fight even the most difficult challenges. But when they decided to start offering managed services as a part of Corsica Technologies' value to little and midsize firms ( SMBs ), home users and government agencies, the seasoned solution supplier faced two hurdles. The 1st hurdle centred on the easiest way to make the transition successfully to managed services, the second was how to educate customers and prospects about the value of managed services. Fortunately, the Company had N-able Technologies on its side.

Clients wished to reduce the risk and expenses related to down-time and break-fix services, he adds, and the Company sought to make a good flow of revenue from offering managed services that help to stop computer crashes, network outages and virus-based eradication.
'We couldn't get our arms around how to add managed services to our business offerings,' recalls Walls. 'I was actively calling managed service consulting firms, trying to get some recommendation and support, and no one was responsive.
They never called us back. We already had the managed services idea in our mind, but couldn't conceptualize how we were going to accomplish it.' N-able's managed services experience makes the dierence That frustration ended when Walls was contacted by N-able. Mindful of N-able's 1-rated N-central network and systems management software, Walls rapidly became impressed by the business, sales and promoting resources available to his company as an N-able partner. 'N-able wanted to help us establish a managed services practice. They were never out to just sell a piece of software,' he is saying.

'We're a home business, too, and having an IT support bill that will change every month is risky,' claims Walls. With N-central, we're ready to resolve issues before they become issues and deliver even more price to our customers by making the recommendation upgrades or changes based totally on hard performance data.' N-able in addition has helped the Company set up a true services help desk, further enhancing its buyer support and satisfaction.
Today, maintenance - or managed services - totals 35 p.c of revenue and it continues to grow, asserts Walls, adding that margins on these services range between forty to 65 percent per contract.
One of N-able's key differentiators is its proven partner development resources - and the Company is taking full advantage of them. These proprietary business, sales and technology-focused tools and resources seriously cut down the time it takes for N-able's partners to introduce managed services into their services portfolios. Plus, it decreases the expenses of outlining the new services as well as promoting and selling them.
'We failed to have the time to sit down and draft contracts, inside sales sheets or managed service proposals,' asserts Walls. The web sales and selling resources are extremely fast and easy to customize and adjust to meet the wants of our company and buyers. It gave us a great head start and just having the foundation, the ideas, document templates and calculators was a godsend.' As a result of the extensive capabilities of N-able's software platform and business development resources, Walls asserts the company discovers that small customization is needed to support its entire range of clients. 'What we've sought to do is run our service offerings as a virtual IT department and settle our clients' equipment, our deployment and support strategies to make it easier to scale. N-able has allowed us to easily achieve and build on that goal.'.