Philippines Food Service Company Selects Batchmaster ERP

Pancake House chose BatchMaster since it has the necessary components essential for a food service company. The software is customized to fit the operations of a food service company from manufacturing to distribution. Furthermore, the software being Microsoft Windows based is convenient to use and could be easily understood by those who do not have an information technology background.

Pancake House, headquartered in the Philippines, recently selected BatchMaster ERP (enterprise resource planning software. “The former system could no longer handle the existing flow and volume of information; data processing and transmission caused delays and problems rather than expediting the basic necessities of the company,” according to Finance Director, Ms. Zeny Mercado.


The former ERP system was limited in terms of addressing the growing needs of the company and its operation. Data processing had been so slow impacting the decision making process. Likewise, transmission of information between departments and shops was protracted affecting the efficiency of the corporate system. Ms. Mercado noted that, “Generation of data has become difficult prompting the company to recourse to other tedious methods, which made the use of the former system either futile or non-serving to its intended purposes.”




Impacts of BatchMaster ERP:


• Expedient transmission of information within the corporate system.
• Capable of handling and managing the information flowing in the present corporate system as well as to their expected increase in subsequent years.
• Improved accessibility to data and information.
• Adaptability to possible changes in the manufacturing and distribution systems.

Another major consideration for Pancake House’s selection of BatchMaster ERP is its Chinese language capability and support. The company is looking at establishing presence in China and will standardize on BatchMaster with the successful pilot implementation in the Philippines.

InfoSoft, the BatchMaster strategic alliance partner that worked with Pancake House, was viewed to provide additional benefits including:

• On call post sales service.
• Technical support in a language understandable to the company's users.
• Transfer of technology should be done until the software is fully understood by the company's users and effectively used as intended.
• Keep the company posted with the changes or upgrades in the software.
• Expertise on the use of the software.

BatchMaster Software, Inc. has provided advanced ERP solutions for over two decades with more than one thousand five hundred installations worldwide. BatchMaster’s customers can be found in every formula or recipe-based business, including food, beverage, cosmetic, personal care, paint, coating, nutraceutical, pharmaceutical, and specialty chemical industries. Flexible, easy to learn and use, and scalable to grow with a process manufacturing business, BatchMaster is the definitive solution for the challenges facing small to midsize process manufacturers. BatchMaster has more than a hundred technical staff numbers of highly-qualified software professionals.