Frbiz.com reports Shanghai consumer complaints, Sony Ericsson mobile phone repair too much trouble

Just bought a new phone on the day the quality problem, originally enough, "chest tightness" consumers Miss Hsu did not foresee was that the more bizarre "story" yet to come this phone maintenance.

Pit stop went so far as "One day a change"

August 15 this year, Miss Hsu in a home appliance supermarkets in Shanghai bought a Sony Ericsson branded mobile phones, may have just used a few days, new phone the failure occurred: either call or answer the phone, cell phone screen will be kept twitching, like the same wave.

In the dealer's recommendation, August 22, that is, purchase mobile phones, after the first 7 days, Miss Hsu arrived at the Sony Ericsson Gongkang road maintenance depots, the product of repair. However, when the repair station staff had told her, there's trouble may be due to software problems resulted in the normal use of the phone itself has no quality problems, there is no need for mobile phone testing.

After listening to the pits to say, Miss Hsu can only get back phones. However, the fault is not resolved, re-use, the phone's screen, or occur from time to time beating. As a result, August 23, her second visit to the pits. But this bizarre is that, only a day apart, repair stations have changed to an argument is not a cell phone is no longer insisted that quality problems, but require consumers to "stay machine testing."

A few days later, Miss Hsu received a repair station test results - "Mobile handset performance problems appear." But when she asked back for this machine, repair stations has indicated, August 23 after the purchase of mobile phones on the 8th day, more than the period of 7 days caveat vendor and can not retreat machine, only replacement. "Obviously is a pit stop delay time to repair themselves, how can you not let me back machine? This is obviously not fair", Left consumer complaints immediately to the 12365 Center.

Three packs of 7 days should be counted how

12365 staff in touch with this person in charge of the maintenance station, the responsible person, while recognizing that consumers have come to August 22 warranty, but that the maintenance personnel did not detect her cell phone, not maintenance. Later, he corrected himself and said that mobile phone consumers, even if revised August 22 Daily News has more than three packs of the first seven days and can not recoil. The person in charge of the two sets of saying whether there is any basis?

According to "Consumer Protection Law," the twenty-third article, "operators to provide goods or services to consumers in accordance with national regulations or agreement, commitment bag repair, replacement, a caveat vendor or other responsibilities, shall be in accordance with national regulations or agreement fulfilled, shall willfully delay or unreasonably refused. "

Relevant experts said, this repair station "do not want to do testing" behavior of the three packs in clear violation of the provisions of mobile phones, as a dealer or repair station should pay attention to integrity. Consumer Center at the day of testing a mobile phone Naqu, they should be testing for the consumer, without Tuituo and delay period of three packs of behavior, so this phone should be regarded as August 22 had been reported that repair of the.

The method of calculating the period for the three packs, "mobile phone repair and replacement of returned merchandise liability rules" clearly written from the date of sale within 7 days, if the product has performance problems consumers may request the withdrawal machine. According to the "Civil Law" 154th article, "China and France during the period referred to in accordance with the calendar year, month, day, hourly basis. Prescribed by the hourly rate for the period, from the provisions counted. Prescribed by the day, month, year calculation period to start the day to count, from the start to the next day. "

Therefore, in accordance with "Civil Law" requirement is three packs of the second day of invoices on the first day, which means August 22 in the Miss Hsu purchased by the scope of mobile phone to enjoy the last day recoil mechanism. In the face of the facts and the law, this pit had to repair a single issued to consumers and ultimately consumers to the point of sale and returned the phone.