Disappointing Chopper Svc
We were told b/c we didn't have a reservation we would have to wait 1-1.5 hours. We were sequestered in a small modular office w/ about 50 others; after over two hours and others behind us in line being called ahead of us, we finally asked if we had been forgotten. The customer svc response was dismissive & deplorable; their primary job, it seemed, was to cram through as many people as possible, as quickly as possible. After paying $105 each for a 10 minute ride (advertised as a "10-12 minute tour") w/ , the total time we wasted there was about 2.5 hours. The one blemish on an otherwise memorable NYC wknd.
* Pros: chopper ride
* Cons: , poor customer svc, long waits
* Overall user rating: Not Recommended
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By: Helicopter Facts | 21/03/2007 | TravelLiberty Helicopters- Not Recomended Ttratment you would only wish uppon your enemy.There goal is to cram through as many people as possible.
Reviews of Helicopter Service in Ny
By: Helicopter Facts | 21/03/2007 | TravelLiberty Helicopters-Not Recomended the company just overbooks as a policy and then makes people wait 1-2 hours