Car Guru writes for DriveAway Holidays, DriveAway Holidays New Zealand and DriveAway Holidays Blog
Q. What does “car type” or similar mean?
A. Car rental companies can never guarantee a specific model or car. When renting a car, companies will give you an idea of what you can expect – you may get the car type that was advertised or you may get one similar in size or model.
Q. How old are rental cars?
A. Depends on the car rental company. Larger suppliers like Hertz and Avis carry cars on their fleet that are about 3-4 months old. Smaller companies can carry cars up to 4 years old.
Q. Can baby seats be requested?
A. Yes, the majority of car rental companies do carry baby or booster seats and can be requested before collection.
Q. What happens if my rental car breaks down?
A. Most car rental companies should include 24 hour roadside assistance in the rental rate. If you do break down, help is only a phone call away.
Q. Can I pick up a rental car in one city and drop it off in another?
A. This is known as a one way rental. It depends on the supplier and the country – sometimes a fee will apply. Ask when booking!
Q. Can cars be driven into countries other than the country the vehicle is collected in?
A. In most cases, yes but conditions and restrictions do apply. In Europe, there are restrictions about travelling into Eastern Europe and some vehicles cannot be driven in Italy. In the USA, cars cannot be driven into Mexico. Always check at the time of booking.
Q. Are there age restrictions on drivers?
A. Yes. Maximum and minimum ages vary depending on suppliers and car type. Additional fees may also apply for younger or older drivers.
Q. Can anyone drive the rental car?
A. Additional drivers must be added to the rental contract before collection. There may be a fee for additional drivers.
Q. Can my prepaid rental be extended after the vehicle is collected?
A. Yes. In most cases, the renter pays the supplier directly for any extensions. However, this is at the local rate which is often higher than the pre-paid rate.
Q. What do I do if I return the vehicle early?
A. This is possible, however no refund of unused rental days is allowed by the car rental companies.
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