Consumer advice expert Thomas Pretty gives tips to those utilising van hire services to ensure they drive safely and secure a great deal.
People hire vans for all number of different reasons. Renters from business professionals who need a replacement van to maintain their operations, to those undergoing a self move all use van hire services in order to transport goods from destination a to b. Thankfully with such a wide selection of van hire services out there the choice is immense, meaning that as a renter, it is possible to find nearly any van for any purpose. Hopefully the following information will give renters the vital information to ensure their rental experience is easy and stress free.
First of all the considerations is to have the correct documents when picking up the hire van; these documents are vital as without them you will not be able to rent the vehicle. Your will need a copy of the rental agreement or confirmation number. This will normally be sent by email if booking on line but may also be sent through the post. It will also be required to produce a valid driver's licence, both paper and photo-card elements. If your address differs from your licence, a recent utility will be needed to act as proof of address. Additionally most companies will want to see the credit or debit card that made the payment in order to assess its validity.
Depending upon the hire company being used, the fuel policy can differ dramatically. A lot of rental agreements will not include the fuel meaning that when you return the vehicle it will have to have the same amount of fuel than when it left the depot. If you are unsure which type of fuel to use, as many vans are diesel, be sure to ask a member of staff before leaving.
When you are picking up the van you will normally be given a vehicle report form. This will contain information on the van's mileage, cleanliness and general condition. It is important that before signing this document, the vehicle should be checked over carefully for signs of damage to ensure that the report is accurate and you will not be stung with a penalty charge when you get back. If the rental company has a roadside assistance package, it is advisable to take the phone number of this service before you embark, just in case the van breaks down.
Once you are driving the van remember that some companies will enforce a mileage restriction. This is why it is important to ensure that you have unlimited mileage, otherwise charges may be applicable. Especially for self movers, the lifting of heavy objects will be a concern. Remember the health and safety advice on lifting and if you can get a van with a tail lift, do so, your back will thank you.
Before heading off it is advisable to familiarise yourself with the controls of the vehicle. Adjust all the mirrors and seating so you give yourself the most visibility when journeying, obviously, putting on the seatbelt is a prerequisite before travel. Once the cab is set up properly ensure that the doors are secure so they do not open during transit. Additionally you should always be aware of the height and width of the vehicle; remember that will not handle in the same way as your car so take it slow and be careful.
Hopefully this advice will give those utilising van hire services to use their vehicle safely and sensibly. Ultimately a van is a tool to be used for ferrying items around. Understand the rules of the rental agreement and be aware of the importance of safety and your hire experience should be excellent.
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