Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software

Gaytes Information Systems Private Ltd. is a leading provider of technology products and services for business, education, healthcare ,and Government. Established in 1997, GAYTES has been helping our customers achieve their goals by providing them with the technology, advice, services and support they need - when they need them. We strive to provide the right balance between quality and cost in order to deliver the best value in our industry.

We have more than 12 years of experience providing CTI Solutions to our clients globally. We provide wide range of products with required customizations.As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.

Our Products Information :

Call Accounting Software

Today, in most businesses, telecom data services are not monitored and controlled – and it’s eating into the bottom line. Call Accounting software generates reports of all call; incoming or outgoing, to the attached PC in a proper format.

Gaytes Information Systems Private Ltd Providing Call Accounting Software  Such As :

· Z.Link Lite 11.0

· Z.Link Gold 11.0

· Z. Link Gold Centralized

· Z.Link Gold IP based

Call Center Solution

The Z CCS (Call Center Solutions) System is easy to customize, administer and use. The Z CCS System can be integrated within the existing communications infrastructure.

Gaytes Information Systems Private Ltd Call Center Solution Such As :

· Out bound : The Z.PDS GOLD 6.6 - Call Center software which ensures better productivity and efficiency from your outbound call center The GAYTES auto dialer solution for Outbound Call Centers is based on the TAPI interface which is available in PBX (TDA-600).

· Inbound : An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound Call Center Service is a necessity rather than a choice for Business.

· Blended : This software solution is blend of both Inbound and outbound call center solution.

· Server Based : Gaytes introduces a new concept server based call center solution. NO NEED FOR PURCHASING A PABX.  Predictive / Progressive / Auto Dialer solutions using this new concept product.

Dialers

Dialer is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed.

Dialers such as :

• Auto Dialer are leaders in complete call center software solutions and offer the most versatile and result-geared automated dialing.
• Progressive Dialer refinement of the above will have the additional capability to detect the call progress, automatically.
• Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer will not lock an agent until a `contact’ is established.

Voice & Unified messaging

Voice & Unified messaging solution is the concept of bringing together all messaging media such as voice messaging, email, and facsimile into a combined communications experience.

• Fax Server allow inbound and outbound fax calls, allow of the members of the organization to send and receive faxes at their personal workstations.
• Voice Mail Solution is a centralized recording facility that records voice messages when you are unable to take a call.
• IVRS (Interactive Voice Response System ) is an automated telephony system which responds by way of pre-recorded voice messages. Information and services can be achieved through any touch-tone telephone.

CTI Applications

CTI (Computer telephony integration), also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated.

• Operator Console : The GAYTES phone systems software-based operator console interface has been designed to simplify common tasks of an operator attendant.
• Screen Pop-up
  Gaytes design and development team can create any screen pop-up applications which can work with any TAPI compliant switches
• Soft Phones are software based telephones where user can make a call, maintains individual call list and use it to dial a call on single click of a mouse.
• MMC ‘Meet Me Conference’ software provides you a bridge of teleconferencing between Analog stations, Digital stations, Analog trunks and Digital trunks. The voice conference is bejeweled with voice-prompts to create live conference atmosphere.

Voice Loggers

Voice Logger can be used at its best to monitor and control the business. Voice Logger is a software solution to record aII incoming and outgoing calls, which Iater on can be retrieved for analysis and many other purposes.

• Gaytes Call Logger Z.CLS Gold 11.2 is simple and effective, which can be implemented without disturbing the existing infrastructure.

SMS Solutions

SMS Solutions computer based system, wherein individualized or bulk messages can be sent and receive immediately on mobile devices.

• GSM Router
  Gaytes GSM Provided SMS Application, our Windows based, Client / Server enabled GSM based-messaging solution, provides the industry's highest level of capacity, reliability, scalability and flexibility.
• Web based using gateway
  Gaytes launch of customized web based SMS gateway solutions for organizations in the region. Organizations that need to communicate via SMS to their clients and prospects can directly send personalized SMS messages from their web site.

Hotel Management Software

Hotel management software is a versatile solution for all kinds of hospitality industries. With intelligent engineering customized software provide efficient and simplified working solutions.

Availability of the Z.LINK Hotel Lite Software :
• Z.LINK Hotel Lite - Standard
• Z.LINK Hotel Lite - Client/server
• Z.LINK Hotel Lite - With COS( ext. lock/unlock)
• Z.LINK Hotel Lite - Web based
• Z.LINK Hotel Lite - PMSI Module

Attendance Management

Gaytes Attendance Management solution would be one which is able to automate the tabulations of staff time clocking, calculate working hours and interface with payroll, requiring minimal human resources to achieve this objective.

• Card Based
  Gaytes card based attendance system is popular nowadays at most organizations. Their main aim is to determine that attendance and hours spend by each employee at work.
• Finger print
  Gaytes Finger print Attendance System is based on biometric technology and generates reports that provide better management and information on employee time tracking.

CRM Applications

CRM, Customer Relationship Management is a business strategy that enables organizations to get closer with their customers, to better serve their needs

• Complaint management System
  Complaint Management System is a solutions-product designed for use for various organizations mid-size to large-sized organizations, whose customer base and service and complaint handling plays an important role of their business process.
• Disaster Management System
  DMS :: Disaster Management System was designed for many such locations, where immediate and instant information can be sent out by just a click of a button.

Outsourcing Services

Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company.

• Business Process Outsourcing
  As a BPO company, we provide systematic and benchmarking process involved in strategic development of business.
• Knowledge Process Outsourcing
  Knowledge Process Outsourcing services (KPO) means off-shoring of knowledge based skills with cost effective domain practices.